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Business Profile

Wax

European Wax Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dates of transactions: $*****-6/3/2024, $90-7/1/2024, $90-8/1/2024, $90-9/3/2024. Dates of service: 6/3/2024 & 8/14/2024. I've been incorrectly billed and over-charged and I need a refund.During a visit on 6/3/2024 an employee managed to upsell me a prepaid wax package, which I was charged $90 for [7} visits,along with 2 free visits. 2 free visits is the incentive for purchasing the prepaid package. I've only been 1 additional time since 6/3/2024 and therefore I have quite a few visits left from the 6/3/2024 package purchase. I had NO idea I was being charged ***** every single month. This was NOT what I signed up for. I signed up for a pre-paid visit package and I would expect not to be charged until I have utilized the allotted amount of visits that I purchased on 6/3/2024. I did not sign up for this. I had no knowledge of any recurring $90 monthly billing. I reached out to the company's website and filled out a [complaint] online explaining this, twice. I have not received any response or correspondence. When I called to discuss the issue, the employee who took the call skated around my concerns, avoided my question/request and ignored that I was asking for a refund for incorrect billing and charges for services that I have not received. Ultimately a "manager" by the name of ******** ********(?) took my call and also skated around the fact that I was asking for a refund. She only offered to 1. Email me a contract to look at AND 2. issue me a store credit, which is not only absurd, but at this point it is disrespectful. I asked her for a number to corporate office and her response was, "You have to look that up". In other words, she was not giving me the number for corporate office, for whatever reason. I searched the website AND the internet for a corporate office number, to no avail. At this point, this now the business is looking shady to me, all things considered. I don't wish to do any more business with this company and I need my money refunded asap.

European Wax Center is NOT a BBB Accredited Business.

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