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Business Profile

Web Hosting

Perfect Privacy LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Perfect Privacy LLC hacked our domain name. I have seen multiple complaints on this same issue. Is there any way to help resolve this?

  • Initial Complaint

    Date:09/11/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Perfect Privacy LLC stole two of my businesses domains and is holding it for ******.canadensisvetclinic.com canadensisveterinaryclinic.com

  • Initial Complaint

    Date:08/27/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Perfect Privacy LLC took control of my domain for my business without my permission. Perfect Privacy LLC is basically holding my domain name for ******.

  • Initial Complaint

    Date:03/08/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a front for cyber crime. It's run by a man named ***************************** a usaf vet. He has unreported employees.in *****. They are hackers. They try to bully and blackmail their targets for money. He's a cyberstalker and there is strong evidence he fabricates evidence of illegal crimes for payment or personal vendetta. He is currently being investigated and you should never pay him any money as he may scam you. He's a bigot who targeted me for being a devout muslim.

  • Initial Complaint

    Date:03/03/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THEFT I have learned today that during the past week Perfect Privacy LLC has taken possession of my domain names. I have never heard of this company before and have not sold my domain names rcannefax.com and successfulmanagement101.com.They have taken over my websites and I am unable to contact anyone at my hosting company, Homestead.com, or anywhere else. When I go to my hosting company, I am diverted to an identical looking site but am unable to do anything without setting up a new account. I have used Homestead.com for more than five years and am unable, on my PC to get a site that is actually theirs which means that they have also hacked into my system. I will be in touch with my attorney in the morning to attempt to resolve this, but considering the company has its HQ in ****, ***********, legal action in ******* will be impossible.

  • Initial Complaint

    Date:12/13/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to reach out to this business on multiple occasions and have not heard back from them. They are domain squatters holding my domain hostage. I am unable to change the *** on my emails to redirect to my new email address that I had to create because my domain was stolen. I truly don't know how this is legal. I am just a small business trying to make ends meet and I have lost clients because I am no longer able to access my website or email.

  • Initial Complaint

    Date:03/04/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a monthly subscription to 3DSEXuniverse.com. There was nothing functional on the site. It looked like it had been abandoned. I contacted the website itself. Then contact the company that processed the payment. I explained the situation. I asked for a refund. The chat agent said I would have to wait until March 4th of 2023. I contacted epoch.com on March 4th of 2023. I spoke to the same agent. Who even admits to saying she offered the refund. She said it was "just something we say" and would not issue a refund. I asked the agent if I could speak to her supervisor. The supervisor was very unprofessional. Took over the chat. No introduction. Said "hi". I had to re-explain. She was not helpful. She said she couldn't give me a refund. I showed her a screenshot of the refund I was promised by the other agent and was still not refunded. I search the online domain. They go by Perfect Privacy LLC. Located in ************ **. This is the only match i could find on your site.

Perfect Privacy LLC is NOT a BBB Accredited Business.

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