Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/30/2023 a ********* warning came on my computer screen stating my computer had been compromised by hackers & to call ************. It was the phone # for www.quickhelp24-7.com I was transferred to a technician named *****. He sold me & installed a lifetime ******************** on my computer. He said to make the check payable to Fortune Kart LLC, *************************************************, **. *****. Then ******************* from the same company phoned me on 9/19/2023 stating that someone using my email address at yahoo.com had taken out a loan for $19,482 & someone had registered my same email address on a pornographic website for $3,482. He also said there was an email in my email inbox from a man that was saying that he didn't want the $35,892 money that was sent him for child *********** pictures of his daughter and that he was going to contact the **** ******************* said I needed a VPN, Network Security & an IP Encryption Banking security so he sold me a lifetime package for $5947.15 & installed it on my computer. He said to make the check payable to Ultimate Store, P.O. Box *****, **************, **. *****. He also gave me a 2nd phone # of ************ to call him. I later became suspicious when I clicked on the new icons and found they were all connected to my McAfee and inside of my Mcafee he had put the Network Security and IP Encryption Banking programs on an exclusion list NOT to scan them. The names of the 4 programs were NetworkSecurity. exe, IP Encryption Banking Security, Network Security ******* ***** Encryption Banking Security.exe After I removed them from the exclusion list, Mcafee found 4 viruses. That is when I realized that I had been scammed twice. ******************* must have put them on the exclusions list while I was mailing the check out by overnight express at the post office. On 9/27 I sent an email to ******************* at customer ****************************************** demanding a refund of $8000.54. He phoned me on 9/28, & I again demanded a refund I haven't received.

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Dec 22 my computer froze with number to call it was for Ultimateshop the needed access to my computer which I did I was charged $1599.00 for 3 year security then in then in march 23 ************************* from Fortune kart llc in ******* ** called wanted un godly amount for services or $3000 to cancel I paid then in Aprill 23 ******************* for ****** Mart in ************* ** called needed money for network security or $2900 to cancel I paid to cancel he said I would never hear from his company or affiliates or subsidiary's or make any payments for life which is in print Then beginning of June *** left message I need to cancel or Pay more the amount he says is all over from $14000 to $39000 July 1 got call from some lady my account is being charged $10000 these calls are every other day I was scammed I made a mistake They don't tell you the company they are calling for the calls keep coming I want to be left alone with no more threats of payments I am old with limited income all these companies and assosiats need to be reprimanded a refund would be nice

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/15/2022, I was made to think my computer was suddenly infected, suggested by a pop-up message. I called for a service check-up; one tech surveyed my system while another tech talked the whole time about life-time preventive services from their company, which I unfortunately fell for. The initial cost was $8000.00, but when I came to some sense, I authorized only $3000.00, thinking this may be legit, but I had changed my mind.On 05/30/2023, I was contacted by "*******************" regarding renewal or cancellation of service. I called back to cancel. He told me that cancellation was $5500, but if I didn't pay that, the (unwanted) service would be renewed at $12,000. I did pay the $5500 through Ultimate Store, but now Mr. ******** is now attempting to reach out to me once again. His # ************* ******, **.

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My elderly father, suffering from vascular dementia, was having computer problems and called a computer help center for assistance. The help center forwarded him to a third party company called Fortune Kart LLC. Unknowingly to him, Fortune Kart LLC has a horrible reputation for scamming customers. They were on the phone with him for a long time asking questions. They proceeded to talk my dad into sending them a check for $7,500!! Not only is his computer not fixed, he has now been scammed out of $7,500! This incident has been reported to the police and Federal Trade Comission.

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company tried to scam an 86 year old nun out of $399 to reset her computer. They need to be investigated and put out of business.