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Business Profile

Wheelchair Accessible Vehicles

Red Stone Mobility

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wheelchair Accessible Vehicles.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This wheelchair accessible vehicle company put ad in a wheelchair accessible vehicle ************** that they were giving away a end of the year wheelchair accessible vehicle to three winners.Week or so later, they contacted me telling me that they chose me as a winner due to my terrible devastating disabilities over the past 19 years due to my having CRPS which is Chronic Regional Pain Syndrome nicknamed the Suicide Disease due to it being rated by doctors and listed on the ****** Pain Index chart at the highest level of pain known to man.I was so excited and happy and grateful and blessed and just undescribable that we my husband and I were getting a nice wheelchair accessible vehicle.******, the gentleman who I spoke with me around 10 different times or told me to be responsible for taxes etc which added up to approximately $4500.00. I agreed and told him that my husband and son will bring me to ******* to pick up the vehicle. ****** then said that he was going to have to ship it with an additional $600 delivery fee because they were moving the company and closing the Atlanta business down. After talking back and forth, ****** agreed to me coming to ******* to pick up the vehicle but I had to send him all the money first and we could pick up on Monday. I said we were bringing the money to pay and sign required paperwork. He responded with he could not do paperwork and us to get vehicle on same ****** heart was broken he was mentally abusing me already medically and physically *********** past weeks I answered a message on messenger they sent asking how can they help. I responded with give me my vehicle you said I won. Talked to owner and he said to send $600 for delivery and I could do all paperwork here.I said we pick up. He said not on lot due to new inventory and my vehicle was put in storage so no $600 that I send first then no vehicle for me.Their address has changed but I see I think a government type business. Redstone is still ad on ******** since.

Red Stone Mobility is NOT a BBB Accredited Business.

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