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Business Profile

Ambulance Services

Gold Cross Ems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ambulance Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I REFUSE to pay this debt & I do NOT owe it. I am not liable for the debt and EMS Gold Cross & I DO NOT have a contract. I would like for thisaccount to be deleted from my credit report immediately

    Business Response

    Date: 07/02/2024

    **** ** ****  

    ***** ********  

    ******** ******* *****  

    *** ******* * ********  

    **** ***** *** **** 

    **** *** *********  

    Thank you for contacting Gold Cross EMS, Inc., through the Better Business Bureau regarding your account #********. I understand that you have concerns regarding the validity of the debt and the circumstances surrounding the ambulance service provided to you on April 28, 2021.  

    After carefully reviewing our records and the information you provided, I would like to clarify the status of your account. According to our records, your account was turned over to ******* *********** ****** ****) on August 31, 2021, and reported to the credit bureaus on October 29, 2021. On October 26, 2021, *** received communication from you disputing the debt on the grounds that you were not the person who called for the ambulance service. However, you did ride in the ambulance to ******* ******** ** ******* to be seen in the Emergency Room.  
    *** notes that on May 15, 2023, you stated that this bill should have been paid by settlement, but unfortunately, it was not. We understand that this situation has been frustrating for you, and we apologize for any inconvenience caused.

    As per our records, the initial bill was sent to the address you provided to the EMS Crew, **** ******* ****** ***** ********* *** ********** ******* *****, on or about May 1, 2021. However, the bill was returned with a forwarding address of 1*** ****** ****** ******** ******* *****. Subsequently, another bill was sent to this forwarding address.  
    We understand your concerns about surprise billing and would like to provide clarity on this matter. It is important to note that ground ambulance services are not covered by this provision.  
    Considering your recent contact with the Better Business Bureau (BBB) on July 1, 2024, regarding complaint *********, we want to assure you that we remain committed to resolving this matter to mutual satisfaction. Please note that as of now, this account is no longer held by Gold Cross EMS, Inc., and all future correspondence should be directed to ******* *********** *******

    In conclusion, we acknowledge that there have been multiple interactions between you and *** regarding this account, which we consider as verification of the debt. While we understand your concerns, we would like to confirm that this bill is valid, and our records accurately reflect the outstanding amount owed.  

    We encourage you to reach out to ******* *********** ****** to discuss any further questions or concerns you may have. Their experienced team will be more than happy to provide you with the necessary information and assistance regarding your account.

    We appreciate your understanding and cooperation in this matter. Our team is committed to resolving this issue for you. Should you require any further clarification or assistance, please do not hesitate to contact us.

    Thank you for your attention, and we look forward to working towards a resolution that is fair and satisfactory to both parties involved.  

    Sincerely,  

    Jamey Crosby 
    ***** 
    ******** ** ********** *** *********** *********  
    **** ***** **** **** 
    **** ******* **** 
    ******** ******* ***** 
    ************ 

    Customer Answer

    Date: 07/09/2024



    Complaint: ********



    I am rejecting this response



    Sincerely,



    ***** ********

  • Initial Complaint

    Date:04/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November 2023 they transported my husband ***** ****** from ******** ******** to ***** ********.
    They are charging $6k for this one way trip. They rushed the billing and rushed to collections.
    They have never filed our insurance and are now refusing to do so. My conversation with them became escalated and heated. I have a panic disorder and instead of letting me explain this, they accused me of harassment and threatened to call the police if I tried to call them again. This was after repeatedly hanging up on me because I was upset.
    This ended in me doing my best to not cry and scream in panicked frustration and anger while giving her my insurance. She insisted on making me believe this was all my fault. I stated that was not important and that the only important thing was getting it filed. She immediately turned vicious and said she didn't need to listen to me. They then refused my calls until I finally got them to answer and asked for the collection number. She gave it to me. I tried to ask if they were going to file and she said that no, I was no longer her client and she would call the cops if I tried to ask again.

    Business Response

    Date: 04/22/2024

    ** ***** ***** ******* ********* ** *** *********** *** ********* ** ********** ** ***** ****** We have reached an understanding with the complainant. I asked the complainant if the actions we were taken were satisfactory to her. To which the complainant responded in the affirmative. 

    Insurance has paid their portion of the bill. The remainder of the bill will be written off. Patient will be sent a zero-balance bill. 

    If I can be of further assistance or if you have further questions, please feel free to reach out to me. 

     

    James ** ******* ******

    ************

    ************************

Gold Cross Ems is NOT a BBB Accredited Business.

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