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Business Profile

Colleges and Universities

The Dental College Of Georgia At Augusta University

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Dental College Of Georgia At Augusta University's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Dental College Of Georgia At Augusta University has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/30/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a patient at Augusta University Dental College, and during my visits, I was often required to make a payment despite having insurance—about 90% of the time. I requested an itemized list of all my services and payments, and I discovered that I have a credit of $486.90.

      On ******* ** ****, I spoke with someone in the Billing department who confirmed my credit and informed me that I should expect a check in the mail within 4 to 8 weeks. However, I have not received it yet. Since ******** ****, I have been following up repeatedly, spending hours on hold, and have been unable to reach anyone.

      Please help!

      Customer Answer

      Date: 02/10/2025

      This morning, I was contacted by Ms. Levi, the Financial Coordinator, who informed me that my check was ready. We scheduled a time for pickup, and my mother was able to collect the check for me. I am pleased to say that my case is now closed. Thank you very much for your assistance!

    • Initial Complaint

      Date:10/14/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dental college has refused to return overpayment. The college has stated it was in the process of refunding the payment over 60 days ago and still has not sent refunded what is owed to me.

    The Dental College Of Georgia At Augusta University is NOT a BBB Accredited Business.

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