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Business Profile

Commercial Truck Repair

Matthews Motors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Truck Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     

    Called these people for roadside assistance.I was experiencing a coolant leak..Guy came out replaced a hose ..I started to drive again and my truck shutdown again due to low coolant..Guy came back out hours later only to plug my drain hose for my air conditioner..Started to drive again and my truck shutdown again..Guy never fixed the coolant leak and I was charged over 800$..Only to goto another shop and they replaced the correct hose…the after hours guy Eddie is a joke …I’ve uploaded a picture of the hose that had to be replaced to stop the leak..

    Business Response

    Date: 10/25/2024

    Dear ******** *****,
    Thank you for your feedback regarding your recent experience with our service. We appreciate you bringing this matter to our attention and sincerely apologize for the inconvenience caused.
    After reaching out to both you and our technician, we gathered more information about the incident. It appears there were multiple coolant leaks, and while our technician addressed one of them, we recognize that this did not fully resolve the issue.
    To rectify this, we are issuing a refund for the service you received. Additionally, we are implementing new procedures to ensure that all issues are thoroughly assessed and addressed during future repairs.
    Your satisfaction is important to us, and we appreciate your understanding as we work to improve our services. If you have any further questions or concerns, please don’t hesitate to contact me directly at ###-###-####.
    Thank you for your patience and for allowing us the opportunity to make this right.
    Sincerely,
    Austin Matthews

    Matthews Motors

    Customer Answer

    Date: 10/25/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The owner reached out to me and he stood on business..I could tell he was genuinely concerned about the situation..As a fellow business owner I was very impressed by his willingness to make the situation right!!



    Sincerely,



    ******* *****

  • Initial Complaint

    Date:07/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sold a junk commercial vheical that was abused. Full of spray painted over rust, suspension needs to be replaced and the truck just started to fall apart as I drove it home. Promised to have the truck ready by time I flew there from ********** and transaction was horrible to say the least. ***** his guy write up fake *** inspections. Cracked windshield, hidden rust spray painted over with black paint. 65k down the drain

    Business Response

    Date: 08/02/2023

    ******, we are sorry you felt mislead when purchasing this used **** wrecker truck from us. We know there are risks in purchasing used vehicles that some part could eventually fail which is out of our control. When you purchased this truck, you were told that this was a wholesale price and that we have not performed any repairs to the truck. If we did the suggested repairs, it would have increased the price of the truck to retail value at $78,000. However, we did change the oil and put new batteries in it. We also gave you an additional discount of $1,000 off from the $65,000 wholesale price for a new sale price of $64,000. We are also mailing you a ****** **** ******. We hope this truck works out for you and if there is anything else you need, please don't hesitate to reach out to us.

    Customer Answer

    Date: 08/02/2023



    Complaint: ********



    I am rejecting this response because: 



    Sincerely,



    ****** ******

Matthews Motors is NOT a BBB Accredited Business.

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