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Business Profile

Exercise Programs

The Family Y YMCA/YWCA of the CSRA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/06/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On **** ** ****, Me and my family went to the Y to get into the pool and as soon as we got to the pool --my son grabbed a pool noodle and the swim board and we was told by one of the life guards(not african american) that my son could not use the swim board if he was not swimming correctly with it but there was another family (not african american) with the swim boards and they were just sitting on it not using it to swim. The same life guard told us the pool was closed at 530pm for class and we had so many minutes left but the life guard didnt tell the other family. So, we went outside to the outside pool and my kids tried to get on the waterslide ---we told the desk that they were staying at the waterslide and we were told okay and then we get to the waterslide and the other lifeguard told us something else so we just left and I have never had an issue with my kids on the waterslide without a swimtest. I felt as we were being attacked and I pay my money the same as other people do - I feel like it was not right and I literally just paid my dues yesterday. This is not the first time this has happened but it is getting old.

    Business Response

    Date: 06/13/2023

    The Family Y appreciates the BBB for bringing this to our attention. We have resolved the complaint directly with the consumer.

The Family Y YMCA/YWCA of the CSRA is NOT a BBB Accredited Business.

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