We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Golf Carts

Textron Specialized Vehicles
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an EZGO golf cart two years ago and they are putting in the third controller on it in about a year. I bought it from *** *** **** ** *** ******* ******* and they told me Textron/EZGO is aware the controllers' do not work and break all the time but EZGO refuses to do anything about it, *** *** **** told me they have seven golf carts at this moment that need controllers and EZGO refuses to do anything about it.

    Business Response

    Date: 06/28/2024

    Mr. *******,  We are sorry to hear you have had a negative experience with one of our vehicles.  the controller in question has seen some failures.  the vendor has made improvements to it's reliability.  these improvements by the vendor we completed in Q4 of last year.  your car has warranty coverage to 4/7/25.  **** golf cars should have the newer controller in stock.  it is ** ********.  this will address your issue and again we apologize for your negative experience.

  • Initial Complaint

    Date:08/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a **** ***** ******* Off Road side-by-side, The clutch went bad and the company is unable to supply the parts that I need to repair it with. The part is the secondary clutch.

    Business Response

    Date: 08/16/2023

    Dear ***** ***:
    We are sorry to learn that your 2020 ******* *** **** ***** has a driven clutch failure. We understand how frustrating this must be to you.
    We have looked up the part number ******** that you called about on ****** ***** We have this part in stock ready to ship, we recommend contacting your local dealer to place an order for the replacement clutch.
    Please contact our customer care line at ************** if you have any questions or concerns.
    Once again, I sincerely apologize for the inconvenience.
    Best,
    Steven 
    Tracker Off Road 

    Customer Answer

    Date: 08/17/2023



    ********** ********



    I am rejecting this response because: Simply because this part is now available does not mean that I am satisfied with your solution. I have spent hours trying to find this part only to be told for an entire month that it was not available; sorry for the inconvenience, but we do not know when the part will be available!

    I am glad that you have finally solved your supply problem, but I lost the use of my machine for way too long. The *** ** is known for having faulty clutches. If I had known that when I purchased it, I never would have purchased it. Now I have to buy shims also, but I have to purchase 3 different sets because no one can say which set I will need. I am out over $1,000 already without my mechanics charges. I am going to unload this turkey ASAP and make sure that I will let others know just what a horrible machine this Tracker is!

    Sincerely,



    ***** ***

    Business Response

    Date: 08/18/2023

    Dear ***** ***:
    We are sorry to hear you are not satisfied with our answer regarding the ******** clutches being in stock for your local dealer to order.

    We reviewed the inventory history for part number ******** to which we seen there was a few days of out-of-stock time in the beginning of July. We also searched to see for local dealer in your area to see if they called into request to a restocking date with no success of finding a call.

    We understand how frustrating this must be to you and we apologies for your inconvenience. 

    Again, we recommend contacting your local dealer to place an order for the replacement clutch.

    Please contact our customer care line at ************** if you have any questions or concerns.

    Once again, I sincerely apologize for the inconvenience.

    Regards


    Steven 
    Tracker Off Road 

     

    Business Response

    Date: 08/18/2023

    Dear ***** ***:

    In regard to your statement of $1,000.00, we wanted to let you know that the current MSRP price for the ******** driven clutch is listed at $378.95 plus local city and state tax, the shim ******** MSRP is listed at $14.49 each plus local city and state tax with only one being needed for clutch installation. The amount of labor time we have on our flat rate scale to remove and replace the driven clutch is 15 mins. Most shops are a half hour minimum putting the labor cost at approximately $55.00. With the parts that are required to replace the driven clutch and labor we have an estimated price of $448.44 plus local city and state tax. We apologize for any inconvenience this may cause during the short time the driven clutch was on back order. We encourage you to contact your local to have the clutch ordered for your machine. 

    Best regards

    Tracker Off Road.

     

    Customer Answer

    Date: 08/21/2023



    ********** ********



    I am rejecting this response because:
     We also had to replace the Primary clutch $833.95 and the belt $147.26, plus **** *** ** ******** ******* told us that we have to by 3 different sets of shims, and we could not return the ones that were not needed. My problem with you is that you were unable to provide the secondary clutch in a timely fashion. My machine has been in the shop for over a month because of that. We should have been able to access the parts we needed so that we could use the machine, The only way we can access some of our watering tanks for the ****** without our machine is by walking 3 miles up a canyon that is not accessible by a truck. I would think that your company could do a much better job with your supply chain!

    Sincerely,



    ***** ***

Textron Specialized Vehicles is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.