We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Maintenance

Forrest Maintenance Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for New AC unit. unit has not worked or cooled as promised. System not taped at joints to avoid escape air.
    unit not having proper drainage. Company did not clean up all parts. Old parts left throughout install.
    Customer told that I by contractor I would have to run my unit at 74 degrees. Told after multiple visits after install that I now need to install a inserted fan to deliver air to all parts of my NEW system. Unit is putting out less than the (old) former unit. UNIT will not reached desires or set temperature. unit is running nons-stop from 1pm-12 midnight. Charges for items that I did not received.

    Business Response

    Date: 06/27/2023

    Good afternoon. ****** ******** would not allow us to complete the charging of the system with the *****. Mr ***** went out of town this week and he called me when he got back into town,  i was in ***** Georgia during that time and we were finishung up a job and when that job was completed, we went directly to Mr ***** house. when we got there he seemed to want all kinds of demands that were not in the intention of letting us complete that portion of the job which was to make the ***** levels proplerly installed. Mr ***** allowed us to complete the job and then started to curse at me and my employess and told us to leave his property. we left the property before we could finish. The unit was just turned on when we got there so the temperture was 74 and cooling, but he asked us to get off of his property before we knew that that system was fully charged with ***** and the temperture was at cooling level. Until that is done, we would have known this. 

    Customer Answer

    Date: 06/28/2023



    Complaint: ********



    I am rejecting this response because:  The visit on ********* was scheduled with Mr. Forrest on *********. He was aware I was out of town. I have phone records where I called him and notified him as promised that I would be home by **** **. The AC was running for ****** ***** * when he arrived. I did not prevent Mr. Forrest or his crew from completing the task. Mr. Forrest did not address the issue that my house was not cooling. He only wanted to give a lecture on the value of changing air filters and how he runs his units in his house. I asked him what are you going to do ? His crew was in my house and they checked the temperature at the vents from kitchen to bedroom with me. The crew agreed that there was a 10 degree difference. I asked for that to be addressed. Mr. Forrest only wanted to go in defense mode. This is why I gave these words "We are done with this, please get off my property" . He never offered a solution in the 15 minutes that he stayed other than to tell me that I needed to purchase at a additional cost fans to put in the vent system . I stated to him, I was not having this kind of trouble with the old ***. I wanted my system fixed and the time that this has cost me. I want a refund. It is not beyond expectations to expect a brand new system not to take to date 16 days to work properly. I have paid over $10,0000 to Mr. Forrest, he is not giving me anything that I have not paid for and still not a fully functional unit. Only after this complaint was filed, accusations are now flying. I did not talk business with Mr. Forrest crew. I talked to him.





    Sincerely,



    ******** *****

Forrest Maintenance Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.