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Business Profile

Manufactured Home Supplies

Tri-state Distributors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Home Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 13th 2024, I emailed Tri-State to have a part ordered that was listed as a covered part for my air conditioner unit under my 5 yr warranty. I was told to send proof of the leak, so with the hvac rep using his tool, I sent the video via email on May 14th and the agent in the office confirmed that it was received. May 16th I was told that the piece be delivered to the site that I purchased the HVAC from in two weeks…
    After 4 emails/calls June 25th, I was told that the manufacturer said that the piece is on back order and will available mid July. After a few more emails and phone calls, today, 10/16/24 at 1:15 est I spoke yet again to the same agent that stated my piece was delivered to the site and it has been there for a while. I told him that I spoke to the site two weeks ago and it was not delivered. He verified my number and stated he will call them and call me back. I forgot to add that I spoke with an agent there in August, and she read to me that unless she is reading something wrong, the order was canceled. It is now 10/16/24 2:31 est, and I’m still waiting for a piece that was supposed to be delivered the end of May. I purchased my home less than 3 yrs ago and had to purchase 4 window units because my home was over 90 degrees. Now that it’s getting cold, I’m going to have to purchase portable heaters. Not acceptable.

    Business Response

    Date: 10/22/2024

    To whom it may concern,

    Brain C**** is requesting additional information regarding this complaint.  Can we get the model and serial number for this unit.  Also, we would need more information regarding the emails about where they were being sent to and any names of the persons she was corresponding with please. We are reaching out to get this resolved but the complaint does not give any specific information.

     

    Regards,

    Crystal D***

    Business Response

    Date: 10/22/2024

    model and serial number for this unit.  Also, we would need more information regarding the emails about where they were being sent to and any names of the persons she was corresponding with please. We are reaching out to get this resolved but the complaint does not give any specific information.

    Business Response

    Date: 10/22/2024

    After further investigation we confirmed that the customer ***** ******* has picked up the warranty part from the ** ***** Center on Saturday 10/19/24. If there is anything further that is needed, please let us know.

    Customer Answer

    Date: 10/22/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *******

Tri-state Distributors is NOT a BBB Accredited Business.

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