We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sandwiches

Subway

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sandwiches.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Bridgette J.

    Date: 04/09/2024

    I recently had a disappointing experience with the Subway located on Peach Orchard Rd in Augusta, GA. After placing an order through the Subway website, I received my delivery only to find that my ******* **** ***** chips were missing.
    Immediately, I contacted the store to inform them about the missing item. However, the staff member I spoke with gave me a disappointing response. They explained that the chips were supposed to be included in my order but were left behind on the counter and not given to the delivery driver. Despite my inquiry, they stated that there was nothing they could do.
    When I suggested that my name be taken down so I could pick up the chips the following day, I was told once again that the driver did not collect the chips from the counter. The suggestion that the driver could return to the store to retrieve the chips seemed impractical and unnecessary, especially considering the amount of time it would take.
    During our conversation, I noticed the staff member was communicating with someone else, presumably the manager. When I asked for their name, the call was abruptly ended.
    This level of service is completely unacceptable, particularly considering my loyalty to the Subway franchise. As a regular customer, I expect better treatment and resolution when issues like this arise. My complaint is not solely about the missing chips but about the unprofessional and nonchalant attitude displayed by the staff and their unwillingness to rectify a simple issue.
    Overall, I am deeply disappointed with the service I received from the Subway on Peach Orchard Rd. I hope that the management takes proactive steps to improve their customer service and communication.

Subway is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.