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Business Profile

Spa

Georgia Spa Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted Ga Spa on *************** **/23 regarding a warranty issue with my Spa. Have yet to hear back with a positive response, just promises to call me back that never happen.

    Business Response

    Date: 05/31/2023

    Mr. ***** bought a hot tub from us in 2020.We have delivered and serviced this hot tub anytime he has called us. On *** *** 2023 he called in to report that he had drained his hot tub to clean it and left it open to dry out when he noticed the shell had bubbles in the seat area. These bubbles are blisters from sun damage. We advised him this was not covered under the manufactures warranty as a warning is in the Owners Manual advising to never leave the spa opened and unfilled as the shell can become damaged due to solar stress. He even acknowledged that our delivery team warned him to never leave the unit uncovered if it was not full of water as shell damage may occur. Mr. ***** asked our team to contact the factory to try and get approval for a repair. Although we knew this was not covered we did reach out to Watkins Wellness on his behalf and multiple times we have been denied on a warranty claim. He was advised of this on ******* ******* ******** ******** ******* and most recently on ****/23. At this point there is nothing else we can do for this claim. 

    Customer Answer

    Date: 06/01/2023



    Complaint: ********



    I am rejecting this response because: The issue is a manufacturing defect and Ga Spa wont honor the warranty. 



    Sincerely,



    **** *****

    Business Response

    Date: 06/01/2023

    Thank you for the quick response. The owners manual is attached. You will find on page 3 at the bottm left a list of Do's and Dont's. The first Dont covers the solar stress issue we are dealing with.

     

    Thanks again,

    **** *********

    Customer Answer

    Date: 06/01/2023



    Complaint: ********



    I am rejecting this response because: Apparently ******* ******** is fully aware of a manufacturing defect that produces the so-called blisters due to direct sunlight OR NOT. So, they put the blame on the consumer as neglect and not honor a 7-year shell warranty.



    Sincerely,



    **** *****

Georgia Spa Company is NOT a BBB Accredited Business.

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