Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I RENTED A STORAGE IN EVANS, GA.
  I AM BEING CHARGED LATE FEES ALTHOUGH THERE IS ABSOLUTELY NO WAY TO PAY THE BILL ONLINE...I HAVE CALLED THE CALL CENTER AND THE DIRECT NUMBER A TOTAL OF 7 TIMES. I ASKED THE CALL CENTER TO HELP ME SET UP AN ONLINE ACCOUNT. SHE TOLD ME THAT THERE IS NOT A WAY TO PAY ON THE WEBSITE. SHE TOLD ME I NEED TO CLICK ON THE LINK IN THE EMAIL. THERE ARE NOT ANY LINKS IN EVERY EMAIL. THEREFORE, THERE IS NOT A WAY TO PAY. STORAGE SENCE CALLS ME EVERY MORNKNG AT 8:30AM. I WAIT ON THE LINE TO BE TRANSFERRED TO THE STORE AND THEN I AM INSTRUCTED TO LEAVE A MESSAGE BECAUSE THEY ARE CLOSED!!! CALLING SOMEONE BEFORE BUSINESS HOURS IS ILLEGAL. THAT IS A STRICT COLLECTIONS AND SALES VIOLATION. I WANT THE LATE FEES REVERSED. IT IS NOT MY FAULT. I HAVE ABSOLUTELY NO WAY TO PAY. I LIVE 7 HOURS AWAY AND THIS IS FRAUD...YOU ARE PURPOSELY TRYING TO STEAL MY BELONGINGS. I AM PREPARING TO GET AN ATTORNEY.
  
  ****** ****** ************ 

  Business Response

  Date: 08/12/2024

  Hello, I apologize for the situation escalating to this point and for any frustration the tenant may have experienced. We made over 20 attempts to reach the tenant via text, email, and phone, but unfortunately, received no response. The tenant has since made contact with the onsite team, which is a positive development. Please ask her to verify her preferred method of communication with the onsite team to ensure smoother correspondence moving forward. We are committed to resolving this issue and appreciate your understanding. Thank you for your attention to this matter.

  Customer Answer

  Date: 08/15/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  THIS IS A BOLD FACE LIE!!! 

  AS/*** YOU SEE NOWHERE NEAR TEN MISSED CALLS FROM THEM. I WANT MY LATE FEES REIMBURSED OR I WILL CONTACT EVERY PERSON THAT FILED A COMPLAINT AGAINST YOU AND INITIATE A CLASS ACTION LAWSUIT!!! THE FRAUD THE FRAUD THE FRAUD

  I EVEN HAVE ALL THE EMAILS STATING THAT I NEVER RECEIVED A LINK TO PAY THE BILL AND SENT THE ERROR MESSAGES!!!

  THEN ON TOP OF THAT I SIGNED AN AGREEMENT FOR R10!!! WHY IS THIS ALL OF A SUDDEN R11? 

  I SPOKE WITH A LADY FOR 30 MINUTES. SHE PUT IN A TECH REQUEST AND SENT A MESSAGE TO THE PROPERTY MANAGER IN REGARDS TO ME NOT HAVING A LINK TO PAY. THEY NEVER CALLED BACK. 

  I STARTED CALLING FOR HELP BEFORE THE BILL WAS DUE AND THE FIRST LADY SAID THAT I WOULD NOT RECEIVE A BILL UNTIL THE ACTUAL DUE DATE. SHE SAID I WAS FINE.

   

  I WANT MY LATE FEES REFUNDED..YOU DO THIS TO PEOPLE ALL THE TIME. IT IS GOING TO STOP WITH ME!!!

  I STILL DONT EVEN HAVE ACCESS TO MY STORAGE. I AM LOCKED OUT!!! MIND YOU I PAID EVERYTHING!!! AGAIN THIS IS FRAUD...THE STATE OF GEORGIA HAS BEEN CONTACTED IN REGARDS TO FORCING LATE FEES AFTER PURPOSELY SENDING FAULTY EMAILS...

  THIS COMPANY IS TOO SMALL TO SURVIVE AFTER A CLASS ACTION.

   

  
  
  
  
  Sincerely,
  
  
  
  ****** *****