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Business Profile

Storage

Storage Zone - Self Storage and Business Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12.02.23 I went to Storage Zone. I informed them that I was interested in renting a storage unit. I was shown the "model" unit and NOT the actual unit I would be renting. The model unit was very clean, so I agreed to renting a storage unit from them. I paid 127.84. I was then given the code to my new unit. I traveled to it's location and was shocked by what I saw when I entered the storage unit, because it was FILTHY. There were spiderwebs, spiders and other bugs everywhere. Needless to say I was not going to be putting my possessions in there. I notified the person who sold me the unit and they apologized and came out to the unit to verify what I told them. She was also shocked by what she saw. She then offered to show me another storage unit that was for rent. I agreed to view it. When she unlocked the second unit, it was even filthier than the first unit. Not only did it have spiders and other bugs, but also broken glass and dark colored liquid spills everywhere. I informed her that I would not be using these units and would like a refund. I have spoken to the manager and left a customer complaint on their website, but no one has reached back out to me or issued me a refund.

Storage Zone - Self Storage and Business Center is NOT a BBB Accredited Business.

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