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Business Profile

Tire Dealers

Jim Whitehead's Best One Tire
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Jim Whitehead's Best One Tire's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jim Whitehead's Best One Tire has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/03/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had tires changed on ***** * motorcoach along with a front end alignment in March 12.. When changing the back tires their team installed tire valves backwards and lost the tire pressure monitoring devices. They did subsequently fix the valve stem position but did not replace the lost Tire pressure monitoring devices.

      When they aligned the front end of the motor coach they parked it such a way that blocked the retraction of the door steps that resulted in the stripping of the gears of the step motor. They claim they did not do this although they did send one of their mechanical team to attempt to repair. I had a local RV repairman replace the motor/gearbox at a cost of $793. Also ordered replacement tire pressure monitor for $88.

      I provided these invoices to my contact Bryan who did not provide reimbursement.

      Business Response

      Date: 06/10/2024

      **. ********

      I want to start by apologizing for not providing you resolution any sooner, as Jim Whitehead Tire should 
      not have allowed this issue to become what it is.  I have addressed the service issues you experienced 
      with my team and I am confident we are better prepared to serve you in the future.  I received your 
      request to be reimbursed for a step motor & gear box replacement on your motorhome in the amount 
      of $793.00 along with (2) **** transmitters for $96.07.  Based upon the information you have provided 
      and what I have gathered from my team, I do not believe we are at fault for the step motor failure, 
      however, I have approved your request for reimbursement and will have a checked mailed to you as 
      soon as possible.  Please do not hesitate to reach out should you have any additional questions. 

      Joe P*******
      Market VP
      ***** ******** ******* 
      ************                                       

      Customer Answer

      Date: 07/02/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********. I have since received an updated response from Jim Whithead where they agreed to pay the entire amount of my repairs to the RV that resulted from their action. I find that this resolution is satisfactory to me.




      Sincerely,



      *** ********

    Jim Whitehead's Best One Tire is BBB Accredited.

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