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Business Profile

Veterinarian

Blue Pearl Pet Hospital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On ****/24 I went to this emergency vet to help my cat who was having a urinary obstruction. They completed a 12 hour stay with catheter, IV, urinalysis, and blood work to remove the obstruction. There were multiple other charges and medications that were not fully explained to me, but I trusted they were necessary for the operation and was told just as much by the vet tech. The total cost was $2,037.49. They sent me home with ********** (21 doses quantity at 1.5ml; $39.48), ******** (14 doses pill; $40.18), and ******** (2 bottles 1.5ml; $121.32). After several days of following the dosing instructions exactly, I realized they did not give me enough of the ******** or **********. I was only given one bottle of ******** and the ********** had only 11 doses. When I called to have them give me the correct doses and bottles, they refused to give me the correct amount of **********. They did give me another bottle of ********. Despite noting that the ********** dosage on the bill and the amount that was given to me were discrepant, they stated because they had pasted a sticker stating use until gone, they were not going to refund me or give me what I was charged for. It should also be noted that they did not reach out to me to correct the serious error of not giving two bottles of ******** and admitted they left it in the fridge. These medications were conveyed by them as life or death and yet they did not handle these medications or my cat's care with life or death urgency or accuracy. I am requesting a refund of the remaining 10 doses of **********.

Blue Pearl Pet Hospital is NOT a BBB Accredited Business.

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