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Business Profile

Dry Cleaners

Oxford Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday, 12/28/2023, I took my white jogging suit into the dry cleaners for a simple drycleaning. There were no stains on the suit. I met with the owner and ask him if he could remove a few lint ***** from the sleeve of the jacket, he said he couldn't guarantee he could but he would try. He looked over my suit. The cost for the dry cleaning was $14.00. When I returned on Tuesday, 1/2/2024 to pick up my suit, he brought my suit out but it was full of heavy dark stains. I asked him what happened to my suit and he proceeded to say I brought it in with the heavy dark stains. I became very angry because my white suit was ruined and the owner was lying to me about the condition it was in when I brought it to him. I left the suit at the cleaners. I called the store later in the day to ask for the owner to reimburse me for the damages to my clothes. He stated he wouldn't reimburse me because I brought the suit into the cleaners with the stains. I asked him to reimburse me $80.00. He said he wasn't going to reimburse me the cost of my suit. I told him I would file a complaint against the him because he had damaged my white suit. I didn't have any stains or discolorations on the suit when I took it into the cleaners. This was a new suit that I had only wore once.

    Business Response

    Date: 01/11/2024

    when he dropped the outfit he mention the stain to removed.i told him we try our best. those stain are normal that people bring to clean. this are  old oil stains that we see in picture that we don't make here.and as soon as he came to pickup he start taking pictures of the cloth so he knew stains already there and ask for $50.00, we are in business since 2006.no customer complaint about our services we have ggod review in area. 

    Customer Answer

    Date: 01/12/2024

     
    Complaint: 21092142

    I am rejecting this response because:  The owner is not being truthful and he doesn't practice integrity. I asked him if he could remove lint ***** from the sleeve of the jacket.  I am not a mechanic nor do I work around OIL.  These stains were obtained at OXFORD dry cleaners. If I had asked for oil stains to be removed, I believe you would have notated that on the receipt and charged me a whole lot more than $14.00 dollars for the suit. Be truthful Sir. I have been in business for ************************************************************ my business practice with my clients.  I immediately took pictures because I couldn't believe the condition of my clothing! I called you twice to try to get a resolution but you continue to lie.  You said you had a video and I asked to see it. Please upload the video so the BBB can see it as well as myself.  

    Sincerely,

    *********************

    Business Response

    Date: 01/20/2024

    dear Representative 

    we removed all stains from his outfit. it shouldn't be any problem. tell him to pick up. you can see in picture.

    sincerely, 

Oxford Cleaners is NOT a BBB Accredited Business.

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