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Business Profile

Logistics

OSM Worldwide

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Logistics.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a package with business supplies last month on the 11th. My package tracking did not update for two weeks. The tracking updated on May 20th saying the expected delivery date was May 22th. You can not call the company and speak with a representative or leave a voicemail. I sent an email to *** and still no response. My packages still have not been delivered.

  • Initial Complaint

    Date:03/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress that used this shipping partner and my package has not been sent forward to the **** shipper. I have been waiting for this package for over a month. I contacted customer service and was told it would process by the 20th as they received the package on the 19th the expected delivery was for the 18th. The representative was of absolutely no help at all. I have no clue when my package will actually arrive now and I am so upset as it was my custom dress for my wedding next week now I have to try to find an alternative replacement.

  • Initial Complaint

    Date:04/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    OSM promises delivery within 5 days. they picked up my package on March 28. it is stuck 170 miles from my residence awaiting transfer to ***** It just seems a little ridiculous that I don't have it yet. In a sense, I paid THEM for shipping from the seller when I purchased the item they were hired to ship. My tracking number is: **********************

  • Initial Complaint

    Date:04/29/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My package ********************** is clearly lost . I filed a previous complaint but have had no response from OSM Worldwide ******* ** facility about this matter .

  • Initial Complaint

    Date:11/25/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't this this company is a shipping agency, but a fence or a scam. I've had three packages sent by three different retailers all stuck in limbo in the OSM Worldwide ****, ** facility for almost 3 weeks. Customer support is copy/pasted. Their online reviews show that this is the majority of customer's experiences.

  • Initial Complaint

    Date:08/10/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item and the item was shipped via OSM Worldwide for last mile delivery via the US ************ That item made its way through several OSM sites and eventually made it to their Auspell, Georgia facility. It has never been delivered to the US *********** for delivery to me and has been listed at the Auspell facility since July 25, 2022. Delivery to me was expected by July 29th. It is now August 10th and I have not received the package. The tracking number *********************** shows that the item is still at the OSM Worldwide Auspell, Georgia facility. I have called OSM Worldwide and you cannot speak to a human. You are directed to email them with your problem. I did this and the next day, that was the 8th of August, 2022, I received a canned reply from someone quoting the same info on the tracking number and offering no news on where the package was, I replied to that email asking for information as to where the package was, whether I would ever receive it, and I have received nothing back from OSM Worldwide. I want to know where this package is and when I can expect delivery. It is a fairly rare book and it cannot be reordered, so I need the package delivered to me. I cannot understand how a shipping company can lose a package and how they cannot tell me where the package is when I inquire about a problem.I would like the package located and shipped to me as it was supposed to please.Thanks in advance.

OSM Worldwide is NOT a BBB Accredited Business.

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