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Business Profile

Stone

Lemuel Stoneworks

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired firm to build stone front steps with work to begin around July 26,2023. I paid the requested deposit. Today is September 29th and I still have no stone steps. My requests for for action have been met with promises that turned out to be lies. They will not refund my money.

  • Initial Complaint

    Date:06/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 2-26-2022 i paid lemuel stoneworks $1589.77 to pour me a 12x17 and 4x5 concrete slab. After a month with no slab and continuous calls to find out what was going on, i decided to cancel the order. So, since April i have been trying to get my money back bur, to no avail. Ever since receiving my money, i have not been able to talk to him, only though text messages and that is rare. This is not the way a business is supposed to run. This is so frustrating!!

Lemuel Stoneworks is NOT a BBB Accredited Business.

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