Complaints

This profile includes complaints for BrazTech International's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BrazTech International

  100 Taurus Way Bainbridge, GA 39817-5408

• 

  BrazTech International

  16175 NW 49th Ave Hialeah, FL 33014-6312

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my rifle in for repair and it was delivered on the 29th of April. Tracking Number ************. Have contacted numerous times to get an update but no response from the company.

  Business Response

  Date: 06/11/2025

  BBB, thank you for the opportunity to addresses *******'s concerns. *******, we do sincerely apologize for the inconvenience and delay. We do see you spoke with an agent at the beginning of May and was provided with an update. Your firearm is still currently logged awaiting repair. We are backlogged. We will request for the repair of your firearm to be expedited. 

  Customer Answer

  Date: 06/11/2025

  Complaint: ********
  
  
  
  I am rejecting this response because: It's been almost 2 months and had to file a complaint just to find out this. You should have better communication with the customer.  And when repaired I would like a tracking number and confirmation.  This is ridiculous that I had to go though this must hassle to get a firearm i haven't even had the opportunity to fire repaired.  

  
  
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 06/18/2025

  Your firearm is being shipped via ***** tracking ************ .

  Customer Answer

  Date: 06/26/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered $125 worth of parts and merchandise from this vendor and after two months and no response from multiple attempts to contact them about not receivingproducts I ordered and paid for I disputed and got my money back from the bank, now I am being billed and sent invoices for thetotal and still have not received any product.

  Business Response

  Date: 03/06/2025

  BBB, thank you for the opportunity to address ******* concerns. *******, first we would like to extend our sincerest apology for the inconvenience caused
  to you on our behalf. We have transitioned to a new ERP system, and we are currently
  experiencing delays in responses and repair and shipping times. You can disregard the invoice, when your order was uploaded to our new system, it generated a new invoice. Although we have shipped your order via tracking ********************** and you received your original payment back, we have not and are not invoicing you to receive payment for the items. 

  Customer Answer

  Date: 03/08/2025

  Complaint: ********
  
  I am rejecting this response because: It took close to 8 weeks to get a response while they had my money paid in full and no one could respond. I had received nothing for communication and nothing as far as products. Then I asked for a cancellation and a refund. Still I had no response. I then asked my bank for a refund. Now as of today I’ve still received nothing but another invoice. So they shipped the product after all the correspondence and weeks after I asked for a refund they decide to invoice. I want the invoice removed and they can figure out the shipped products that I have still not received. That is their problem and I am not responsible for there changing systems and lack of preperation, training, communication, and customer service deficiencies. I have communicated and have the same emails saved that Taurus has. I paid on time, waited patiently, even gave extra time in the way of a couple months when there was nothing but uncertainty and despair provided by this company to me. This new invoice is just a large company railroading right over an individual. It is not acceptable. I will relate this to my experience in combat during *** 1 and *** 2 while serving with the *** ******** ******** during **** and ****. If we were as complacent as Braztech Taurus then our teammates don’t make it home. Our positions here are no different. Only the penalties are unrelated. Every job in the military is in some form or function a support role for another MOS. Braztech made the mistake. Their support role is empty. People don’t receive things on time. Those people cannot do whatever function they needed from Braztech and so on so forth the disparity is passed down the line. Now this part at the end, where everything was done, they didn’t need to mail the parts. They did not need to give me a refund. They did not need to invoice me further. I had my money back. They never shipped anything, all is good right? No they take it a step further and upon this complaint with the Better Business Bureau they ship the products which are now Four months since they were ordered and paid for. And then they send an invoice to me that was not requested. This is nothing short of abuse and taking a shot at me because they did not like the information that I gave them in order for them to have some after action reviews Change their policies and figure out how to treat customers. I don’t need and didn’t request  these unordered products  I am refuting this invoice because I did not ask for or give any written consent expressing the need for services or goods from Braztech at any time after I asked for a cancellation and a refund. And for the record I have had no notice of any shipping information and no products have been delivered to my residence. In fact, it takes four months for them to place an order and follow through with me yet I was able to turn around ask my brother-in-law to order the receiver that was obviously broken when we bought it and had warranty issues and he received the parts within five business days no questions asked. 120 days for me five days and for him. Sounds legit. And I’ll remind you that I had already canceled. Asked for a refund been ignored and spoke with my own bank about a stop payment after 60 days. So in my opinion, the next 60 days really wouldn’t even count because our business was concluded then. They are simply harassing me And they are fraudulently billing me on behalf of their need to harass me. 

  
  
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 03/20/2025

  The item were shipped. We do not ship items with tampering tape. If there are damage to items when we are picking and packing them, we will not ship and issue the customer a refund. This was done by ****. We file a claim with **** for the damage done to the package and seek compensation. If compensation is provided to us, we will either place another order for the customer or issue a refund. 

  Customer Answer

  Date: 03/30/2025

  Complaint: ********
  I am rejecting this response because: you not under any circumstance issue another order on my behalf because I did not ask for the first one. It was well after that I asked for you to stop. I have already received a refund from my banking industry representative so this matter on my end is done and you need to see Santa assist communications with me and stop forcing orders down my throat. I don’t want them. This is borderline harassment. 
  
  
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:02/28/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with their store to purchase a holster. Over 30 days ago! No emails, no calls, not anything from them at all. You call the number 229-515-8707, which is on the website, and you will be on hold forever. I regret buying anything from this company. They will NOT ship from the store.

  Business Response

  Date: 03/06/2025

  BBB, thank you for the opportunity to address ****'s concerns. **** first we would like to extend a sincere apology for the delay in our response times. We have recently transitioned to a new ERP system, and we are currently experiencing some unforeseen circumstances. Your order has been cancelled and refund because we do not have inventory to fulfill the order.

  Customer Answer

  Date: 03/08/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:10/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new 17hmr and went to sight it in notice terrible accuracy in may 2024 and sent it to manufacture they found to be bad barrel well they told me 6 to 8 weeks for repair well that went by and nothing I call them back they say they still waiting on barrel could be another 6 to 8 weeks in middle of that they call me and offer a replacement gun I agree to that and they told me my ffl should receive it in 6 to 8 weeks that time has gone by and I call them to see where it’s at they tell me they placed order for them to get it on September 12 2024 and 6 to 8 weeks they should receive it to ship to ffl they will not offer refund or any other compensation on this matter they expect me to keep waiting on this

  Business Response

  Date: 10/09/2024

  BBB, thank you for the opportunity to respond to Mr. *****'s concerns. When we do not have inventory in stock, repair orders can take longer for resolution. This is the case for the firearm Mr. ***** sent in for repair. Majority of our parts our shipped from Brazil and the process for obtaining these parts can be lengthy at times. When the wait time reaches a certain point, we offer to replace the firearm. This is what we did for Mr. *****. The estimated time to receive the firearm is 6 to 8 weeks, because this firearm in particular is shipped from Brazil as well. The timeframe is a standard estimation given across the board for all firearms that are manufactured in Brazil. Mr. *****'s replacement order has been released from its hold and is preparing to ship. It will ship by the end of this week or beginning of next. 

• Initial Complaint

  Date:05/25/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a ***** 22wmr, had it for a couple of months, and started having problems with it. I contacted ***** and sent it in for warranty repair. They had it for over two months and when I check the status on line, it stated repair in progress. I finally called and they said waiting on a part, which is strange considering the are a repair facility. So I questioned that, it turns out the rifle is a lemon and can not be repaired. So they offered to replace it, which I agreed to. I called a week later to follow up and asked when my new rifle was to be sent, they stated you never accepted the offer, which I did, so we go through the song and dance again, I gave them my *** ******* address and phone number. Waited a week and called ***** back, they stated they contacted the *** but they have not got back to *****. I talked to the *** and he states never heard from *****, so I call back, and go through the song and dance again, then I am informed they they might repair the rifle to which I said no not what we agreed to, and all of their phone calls are recorded. I have asked three times for a supervisor to call me, one did, and after that they have ignored my requests for a call back. I want my new rifle which I agreed to accept and an agent of ***** made the offer. I want them held to that agreement.