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Business Profile

Auto Services

Sports & Imports Collision, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car from sports and imports. I put $800 down. I was making a car payment of 133 a week that included my gap insurance. I was under the impression that if I have the gap insurance if I was to get in a car accident, I would be covered well I got in a car accident. My car got totaled out not at fault. I sent all the information over to the sports and imports And now theyre trying to get me to pay a co-pay of $1000 to close out my contract when the car accident was not my fault I sent proof of it over to the car place. The kid that hit me wasnt insured under his familiess insurance so Im dealing with a legal issue right now, but theyre still trying to collect the payment every week for the car payment, but I dont have the vehicle and not only that they try to charge my car $1000 to pay that deductible that they never told me about when I bought the car. They told me that if I pay that gap insurance every week Im covered and if that again any kind of accident they never said nothing about deductible. They said I would be covered. Thats why you pay for the gap insurance every week. It was added onto my car payment every week. Thats not fair that they told me Id have to pay deductible. What was the point of me paying for the gap insurance every week for to be covered if I got an accident if theyre not gonna be if Im not gonna be covered.

  • Initial Complaint

    Date:09/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    sports & imports agent ****** and representatives are no answering or returning my phone calls on a vehicle that was towed for repairs back an early August 2023 i have been told lies no one will return email or phone calls this is the 3rd attempt to repair they never tell me where vehicle is being repaired saying they dont allow customers that information. ****** never has an update he avoiding me they expect me to make a payment on a vehicle i have not had sence august that has broken down pleases help

    Business Response

    Date: 10/26/2023

    I believe this is for another business we do not have anyone that works here by that name and this is the first time we have seen any complaint.  We also do not have a customer by this name.  That would be why no answer was filed prior.

     

Sports & Imports Collision, Inc. is NOT a BBB Accredited Business.

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