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Business Profile

Garage Doors

Duffey Overhead Door

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Doors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered roll-up doors from ***** ********************** with Duffey Overhead Doors on 9/15/2024. At that time, he required a deposit of $4779.00 to order the doors from the manufacturer. I paid this deposit with a check and he provided a paid receipt. Since then, Mr. ********************** has not been responsive to provide a status on the order, an install date, or a date when the doors are expected to be delivered. I contacted the manufacturer of the roll-up doors and the verbally told me that they do not have a record of Duffey Overhead Doors and have never been more than 3 weeks behind on filling orders. I asked Mr. ********************** for a copy of his invoice from the manufacturer as proof of his order and he has failed to produce one. I am seeking a full refund of the deposit paid.

Duffey Overhead Door is NOT a BBB Accredited Business.

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