We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pest Control Services

Houseman Pest Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First off, I would like to be contacted by phone before any action is taken with Houseman. MY PROBLEM: My (1) initial estimate and (2) signed 10-year contract (beginning Feb 2023) both specify an agreement between Houseman and me for quarterly payments of $75 each. These terms are in clear print on both documents, and signed by Houseman's agent. Since then, I have never failed to make a $75 payment on time, every three months. On Friday 6/20/25, I received a voicemail from an office employee, telling me I had to begin paying the yearly amount of $300 IN FULL at the beginning of term OR ELSE they were going to void my contract and pull the bait traps. There is nothing stated in the estimate OR contract obliging me to abide by such a billing change. I am a single payee and I am retired on a fixed income; most importantly, I entered into a signed contract with Houseman with specified billing. It was one of the most attractive features of the contract, and influenced my decision to sign up with Houseman. I am interested in holding Houseman to their original billing agreement with me for the duration of my 10-year contract. Please note that interaction with Houseman employees at my home has been superior, and I am in no way complaining about the company's service.

    Business Response

    Date: 06/30/2025

    We appreciate the opportunity to respond to Ms. ******** concerns regarding the billing structure of her termite coverage contract. The contract (attached) specifies that the annual renewal fee is $300.00 and the service frequency is quarterly. Billing and service frequency are separate items. 
    We sincerely understand and empathize with her frustration regarding the change in our billing system. Previously, we were able to accommodate quarterly billing requests for customers on a fixed income, and we were happy to provide that flexibility when she initially made the request.
    However, in the fall of 2023, our company transitioned to a new software system which unfortunately does not support the quarterly billing option for renewal programs. In October 2023, we mailed a letter (attached) to all customers who were enrolled in quarterly payments, including Ms. ******* informing them that this option would be discontinued and that going forward, all termite coverage renewals would be billed annually. This change affected all impacted customers equally.
    The annual renewal premium for Ms. ******** termite renewal payments are currently on her account but, due to the new systems requirements, we are unable to apply partial payments to the renewal. Payment in full is required in order to activate the annual contract and ensure that coverage remains active. Without full payment, the system will automatically cancel the renewal to avoid any misrepresentation of coverage and will continue to cause interruptions in service and coverage.
    We deeply regret any inconvenience this may cause and are actively exploring longer-term solutions that may offer more flexibility. In the meantime, if Ms. ****** would like to proceed with coverage, she may pay the remaining $150.00 to bring the policy current. We are also happy to assist her by phone or email if she needs help reviewing payment options or coverage details. We can also change her renewal date (onetime courtesy) to a more convenient month in order to relieve any financial burden.
    We value her business and her trust, and we are committed to delivering the quality service she expects from us.

Houseman Pest Control is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.