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Business Profile

Mold Inspection

A-1 Cleaning & Restoration LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mold Inspection.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired the company to redo our home that was damaged by water. I could not get return calls or answers as to when the project would be done. The work was started and then stalled. Six weeks went by without any work being done. I eventually had to hire the work to be completed myself. The company caused excess money for the project due to negligence. The company took items from our home and refused to return them to us. The company charged us 1,200.00 for work that had to be redone by another company.

    Business Response

    Date: 10/06/2022

    Attached is our response to this complaint.

    Customer Answer

    Date: 10/07/2022


    This company has not been truthful in the response given however,  due to the after response of finally returning our property and no longer charging us I am willing to drop the case at this time.  Thank you [To assist us in bringing this matter to a close,ou must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


     Complaint: ********



    I am rejecting this response because:



    Regards,


    ***** ********







A-1 Cleaning & Restoration LLC is NOT a BBB Accredited Business.

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