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Business Profile

Storage

SecurCare Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 05/25/2024, I purchased a storage unit at this business. I am going through negative situations and this business decides to ignore my messages. They keep trying to charge my debit card money. This is after the fact that I cancel my account. The screenshot will show you everything. This business already got one or more in payments from me after I cancelled the account.

    Customer Answer

    Date: 08/27/2024

    This company is still trying to get money that I do not owe them or have to waste from me. Thank you all for looking at some many negative situations that I am going through. 

     

    Best Regards,

    ***** ******** 

    Business Response

    Date: 09/06/2024

    Dear ******** and BBB Representative,

    We appreciate the opportunity to address the concerns raised in the complaint. We have made multiple attempts to contact the occupant regarding the situation with the storage unit.

    As outlined in our rental agreement, specifically in Paragraph 5 under "Termination," it is the occupant's responsibility to remove their lock when they are ready to vacate the unit. Unfortunately, the occupant has not complied with this requirement, which has prevented us from being able to move them out.

    We have attached a copy of the signed rental agreement for reference, as well as documentation of our efforts to contact the occupant about this matter.

    We remain committed to resolving this issue in accordance with our rental policies and will continue to work with the occupant toward a solution.

    Thank you for your understanding and cooperation.

    Thank you,

    Customer Answer

    Date: 09/06/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





    Regards,



    ***** ********




     

  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan 2022 my storage unit fell behind in payment. My lock was cut off and replaced with one from the storage company. Pictures were taken by the company with all of items present in the unit. I resolved my pass due debt shortly after and my account was brought current.

    In August of 2022 I returned to the unit to move my items out of the unit. The SecurCare company lock was still on my unit. After the manager let me inside of the unit I noticed several items were missing. I immediately called the police and filled a report which is attached to this complaint. The SecurCare Storage lock was on my unit at the time items were stolen. The only individuals with access to my unit during this time was Securcare employees. I believe the company to responsible for the stolen items.

    The store manager refused to accept any responsibility and blamed recently dismissed former employees (see police report). The third party insurance sold by the company refused to cover the lost due to there being no evidence of a burglary (broken lock).

    Securcare Storage lock was on my unit when items were stolen. I reasonably believe the thief was an employee of the company. It is their responsibility to replace my stolen items.

SecurCare Self Storage is NOT a BBB Accredited Business.

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