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Business Profile

Tour Operators

Zipline Canopy Tours of Blue Ridge

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Zipline Canopy Tours of Blue Ridge's headquarters and its corporate-owned locations. To view all corporate locations, see

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Zipline Canopy Tours of Blue Ridge has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought tickets to zip line with my husband and daughter on June 9th while in the car and driving to Blue Ridge. I acknowledge seeing the age restriction but not the weight restriction. My daughter has ziplined various times so it didn’t even occur to me to look for one. Once we arrived at the business they wanted to weigh her. They then told me she was only 55 pounds. This is impossible since she was just checked by her doctor and she was well above 60 lbs, around 64. The called a woman- perhaps the owner- and I explained the situation. She refused a refund. My husband is back in school for a Masters degrees and we cannot afford to just lose this money. Their staff was stern and condescending and the individual on the phone stated there was nothing she could do because she lost out on the time slot. Their porch was packed with people so I cannot imagine they will hurt if they had. provided us some empathy and refunded our money.

    Zipline Canopy Tours of Blue Ridge is NOT a BBB Accredited Business.

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