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Business Profile

Children's Clothing Stores

Carters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Children's Clothing Stores.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 20, 2024 I placed an order on Carters app. I bought a few different items, including 3 pairs of jeans pants. The jeans were on sale, buy 1 get 2 free. I bought one jeans for $30 and got two more for free. When the items got here, one of the jeans pants didnt fit my daughter. I returned it with two other items. After receiving my returned items, Carters refunded me for the other two items but didnt refund me anything for the pants. Id expect to receive, at least, $10 back for the pants, since I got 3 pants for $30 total. I also want to point out that the pants that didnt fit my daughter were the ones I paid full price on. I wrote to Carters customer service twice about this problem, but havent received any answers. I want a refund for the pants I sent back, or I want the pants back.

  • Initial Complaint

    Date:06/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order of clothing as gifts, totaling $343.94, order number #CAR100721064. The delivery arrived late and I decided to buy my nephews' gift cards instead and return the order. Carters provided me with a return label and I dropped off the entire order on May 20, 2024. It was supposed to be delivered by May 28, it is now June 4th and there has been no delivery or update on the package. I have contacted customer service multiple times and the representative always tells me something different. Every contact, I am told to wait ***** more hours. I paid with a credit card so now i will have to make payment on items i no longer have on top of still not receiving my refund. I will never be ordering from this company again, i would understand if i shipped the items myself but THEY PROVIDED the return label so i don't see how it is my fault that the package has not been updated.

  • Initial Complaint

    Date:02/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid my bill on 1/13/24 but it was due 1/10/24. I spoke to a man who said late fee would be waived because I was a good customer. Yesterday I got an email stating my balance due was $60. I called them again and they wont waive anything even though i called and they are changing me 2 late fees for ******* and February. Please help me. I get paid $20/hr. I always pay my bills on time. You can check my credit history.

  • Initial Complaint

    Date:12/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was attacked at work this company has security and cameras yet no one came to help I had to fend for myself and they fired me wrongfully only for defending myself the incident occurred on 12/8/22 and when the hr contacted me to ask what happened so implied about something totally different than the incident at had she ask me was I having an relationship with one of the managers when this associate as you can see in video came after me with a weapon and tried to get as me several times only the other workers were seen trying to assist me no management no security and it needs to be known

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've made 3 separate returns to ******** and attach proof of their receipt of each return. ******** currently owes me $71.19 for the first return; $12.00 for the second return & $18.00 for the third return. Also attached is my account statement from August to present showing NO CREDITS GIVEN AT ALL I have called and emailed ******** over and over and they just promise to refund my account and never do. I cannot even get a representative on the phone who speaks fluent English.Right now ******** owes me a TOTAL OF $101.19 and I want that credited to my ******** credit card account ending in **** IMMEDIATELY. I order a lot of merchandise from them, but they cannot continue to accept returned merchandise and keep my money too. I am getting nowhere with them. Please help.

  • Initial Complaint

    Date:10/24/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a snowsuit from Carters originally in a size 18 months. Went back to the ******** store in *****, ** and they made an "even exchange" and ordered me a size 12 months to be shipped to the **********, ** store.I got an E mail confirmation from *** with tracking that the package was delivered to the **********, ** store on 10/18/2022 at 3:09 pm signed for by *********. When we went to the **********, ** store on Friday 10/20/2022 they said the package was "LOST" When I called customer service they refused a refund. They claimed they put in a dispute, but would not send me an E-mail confirmation that they did so. They told me it would take 30 days for the dispute, but in the meantime this money is on my bill that is due to be paid. I asked the supervisor if the dispute would prevent me from having to pay the $26.00 and she was not clear on that issue. Order # that was lost was RCAR ******** a snowsuit in the amount of $26.00 Thank you-*************************- *****************

  • Initial Complaint

    Date:10/16/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opened the company credit card and purchased items. Less than a week later I called a representative and over the phone they took all of my payment information and assured me that my account had been fully paid off. Less than a week later I called a representative and over the phone they took all of my payment information and assured me that my account had been fully paid off. Today I get a letter in the mail with a 30% interest charge for late fees. This is not acceptable and in my opinion they intentionally did not pay my bill so that they could collect the additional late fees. I was told by the representative that my account balance had been paid in full and the recorded phone line will attest to that. I am more than happy to pay the original balance for what I did purchase but will not be paying the additional late fees but they are charging

Carters is NOT a BBB Accredited Business.

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