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Business Profile

Fitness Center

Anytime Fitness

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've had a membership at Anytime Fitness for 5-6 years. My husband joined a year after me and he started teaching a class shortly after joining. We added my son to my membership almost 2 years ago. The Anytime Fitness in *********, ** which I attend has a newer is franchise owner who I've had no personal interaction with but has repeatedly cancelled my membership without notice and for no valid reason. The owner cancelled my membership in June 2022 after they told my husband they no longer needed him to teach his class. There was no verbal or written communication regarding the cancellation of mine, my son's or my husband's memberships. When I called to inquired as to why my key fob was not working, I was told our membership were cancelled due to my husband no longer working for the company. I pointed out that my membership and my husband's memberships were separate and that I received no notification regarding the cancellation, I was told they could do me a favor and waive all the fees associated with reinstating our memberships.Now a year later in June of 2023, my membership has been cancelled again just a day after they withdrew payment for the dues. Again, there was no verbal or written communication regarding the cancellation nor was there any communication about reimbursing my dues. I called to inquire about the cancellation and was told my husband and the owner had a disagreement and the owner cancelled all three memberships again.We are not on any type of family plan. That does not exist or so I've been told. I have my membership which I signed a contract for and my husband has his membership which he signed a contract for. No where in the contract does it say the club can cancel my membership without cause. This is very unprofessional behavior and I should not be responsible for fees associated with joining a new gym. I still would like to use Anytime Fitness as it is convenient. I would like my membership reinstated.

Anytime Fitness is NOT a BBB Accredited Business.

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