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Business Profile

Car Wash

The Wash Space

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business I'm filing a complaint against has many names: The Wash Space-Self Service Car Wash, ********** ************* Wash, and Space Shop Self Storage. But, they all have the same address: ****************************. For the sake of this complaint, I'll refer to it as "The Wash Space." I arrived at The Wash Space on Tuesday, 5/9/2023 around 4:50pm. There was one other car present. Both myself and the other customer started with vacuuming our vehicles first. Once I finished vacuuming, I moved to the wash stall. I deposited $7 in quarters into the coin box and the countdown started. I grabbed the rinse wand and no water came out. I tried the soap wand and soap came out. I tried the rinse wand again and no water. By that time, three other vehicles had arrived. Another customer deposited $1 to make sure it wasn't just my stall. Nope, his stall had no water either. There is an office onsite that is open until 6pm. I walked to the office and knocked. There was no answer. I called the number listed on the side of a trash bin, but it was for the ***** of *********** They looked up the name of the business (Crown Mini ************* Wash) and gave me the number. I called the number and spoke with representative #1 named ********. She gave me a ticket number (#********) and said the manager would call me back in 10 minutes. By now, I am the only car there. Everyone else left when they saw there was no water. The next day, 5/10/2023, I call back and get representative #2 (****). She tells me that the Manager, ****, will call me back but cannot promise a timeframe. Nearly two weeks have passed and I've made at least 5 more calls to the business with no response. The managers of this business knew there was no water and chose leave early. Instead of doing the right thing and blocking the wash stalls with cones and signage, they choose to mislead customers. I'd like the Better Business Bureau to assist me in getting a refund.

The Wash Space is NOT a BBB Accredited Business.

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