We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotel Management

HKB Hotel Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Management.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Brian S

    Date: 03/20/2024

    If you are considering staying at Comfort ************ in **************, *******, or any of the more than 12 properties owned by HKB Hotel Group / HKB Investment Group under various brands throughout the Atlanta area and in several other states, you might want to reconsider.I recently stayed at the Comfort ************ in **************, *******, and unfortunately, my laptop was stolen from my room during my stay over Christmas 2023. While theft can occur anywhere, the response I received from both the hotel staff and corporate management was unacceptable.Throughout the process, communication has been slow and often delayed. After continuous attempts to correspond with the hotel and owners, it took 72 days to receive a meaningful response addressing the theft and resolution from the hotel owners. I am still waiting for follow up and resolution. This lack of promptness has made this stressful situation even worse. Furthermore, according to the police report, the hotel has not been cooperative with the police investigation, aligning with my experience of uncooperative behavior.I am continuing to pursue a resolution for this matter, which includes the recovery of my stolen property or compensation for its loss, and for those responsible to be held accountable.

HKB Hotel Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.