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Business Profile

Hotel Management

HKB Hotel Group

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromBrian S

    Date: 03/20/2024

    1 star
    If you are considering staying at Comfort ************ in **************, *******, or any of the more than 12 properties owned by HKB Hotel Group / HKB Investment Group under various brands throughout the Atlanta area and in several other states, you might want to reconsider.I recently stayed at the Comfort ************ in **************, *******, and unfortunately, my laptop was stolen from my room during my stay over Christmas 2023. While theft can occur anywhere, the response I received from both the hotel staff and corporate management was unacceptable.Throughout the process, communication has been slow and often delayed. After continuous attempts to correspond with the hotel and owners, it took 72 days to receive a meaningful response addressing the theft and resolution from the hotel owners. I am still waiting for follow up and resolution. This lack of promptness has made this stressful situation even worse. Furthermore, according to the police report, the hotel has not been cooperative with the police investigation, aligning with my experience of uncooperative behavior.I am continuing to pursue a resolution for this matter, which includes the recovery of my stolen property or compensation for its loss, and for those responsible to be held accountable.

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