Complaints
This profile includes complaints for Blalock Heating & Air, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ***** would never use them again. Seem like to me that if you were going to service a repair the air condition or furnace it should be done right I am not happy with having to pay out over $800 to BLALOCKand Im still having problems.
Business Response
Date: 04/22/2025
After receiving, and reviewing, the complaint by the customer I have found that we were out to this home 2 times for burner issues, and one time for no air conditioning. The furnace is an old ******** furnace located in a crawl space with an inadequate vapor barrier. This leads to rot over time. We resolved the issues. Later we were contacted about no air conditioning. We arrived at the house and found the system to be out of refrigerant. In order to find the leak, we had to pressurize the system with nitrogen. The leak was found, documented with pictures, and the customer was informed of the issue. At this point we were informed that a family member, who had previously changed a motor in the system, would charge the system with refrigerant. An invoice was written and payment accepted. Tightening the caps on the valve seemed to stop the leak, and the nitrogen charge was left in the system so that the system would not absorb moisture. Nothing unethical, or wrong was done.
I wish I had known that the customer was not satisfied with the work done months ago and we could have settled it before this point. I would be willing to refund the $213.53 invoice posted in this complaint. The other document was an estimate for the replacement of the burners.
Customer Answer
Date: 05/07/2025
Subject: i have not received the refund from blalock heating and air 213.53
EXTERNAL EMAIL!Use caution when clicking on links or opening attachments andneverprovide your User ID or Password.
**** *****
************
************, *******; 30215
Business Response
Date: 05/07/2025
We have mailed out a check in the amount $213.53, check number *****, was mailed out on 5-6-2025 at the ****** Georgia post office, i contacted and spoke to her and let her know to be on the lookout.Customer Answer
Date: 05/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have accepted the refund from Blalock Heating and Air please closed out the case fully.
Sincerely,
**** *****
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