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Business Profile

Health and Wellness

Southeast Georgia Health System

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just received your letter today informing me to access this responds login from ******** ******** of BBB.   

    Business Response

    Date: 03/20/2024

    Southeast Georgia Health System will respond to the submitter directly.

    Customer Answer

    Date: 03/26/2024

    Also I spoke with ***** from Southeast Ga patient experience department concerning my case on 3********.  She said that I will here from her in seven days.

  • Initial Complaint

    Date:03/21/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    **** ******** **

    ********** ** 

    *****

     

    nt I can pay? So now I'm paying $15 a month for several years when I would have had it paid off. I got a call today saying I was overdue on a payment. I paid my $15 at the beginning of the month. Never received a receipt. Apparently they don't send those now except by request. When you log into the portal you can't see any information about previous payments made either. This is a scam. They are making it difficult to navigate for consumers on purpose. Please help the people in my small community. This is the only health care available to many here.

    Business Response

    Date: 04/14/2023

    To whom it may concern,

    We received a letter dated April 3, 2023 stating the BBB has attempted to contact SGHS, Inc. via email or mail.  I apologize for any delays but this is the first correspondence I have received in regards to the complaint.  Please provide the email where previous attempts were made.

    The information the customer requested was mailed on 4/5/23.  We spoke with the customer on 4/12/23 and she acknowledges receiving the requested information.  We reached out to our Extended Business Office and shared the concerns the customer had in regards to not receiving the requested information on 3/21/23 and they assured us that additional training will be provided to their staff in regards to this matter.

    The customer also mentioned the patient portal was not easy to navigate because it provided minimal information and functionality.  We passed this information onto our Extended Business Office vendor and they are going to see if the portal has other capabilities that can be offered to our customers.

    If additional answers are needed please feel free to reach out to me directly at the number listed below.

    Thank you

    Customer Answer

    Date: 04/17/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





    Regards,



    ****** *****




     

Southeast Georgia Health System is NOT a BBB Accredited Business.

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