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Business Profile

New Car Dealers

King's Colonial Ford

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ** **** **** was having service performed @ King ford of Brunswick Ga approx august 1st of 2024 and when I received my truck back it was missing the engine cover. I notified the dealership and after six months no one has handled the replacement which, leaves me no choice but to register a complaint about them. I would not recommend using this dealership, as they refuse to follow up and / or replace parts that were on the vehicle coming in but, NOT there when it left.

    Business Response

    Date: 01/08/2025

    Customers vehicle was at shop 7/27/24-8/3/24 across 2 Repair orders in our Quick Lane. This was the only time the vehicle had been to the dealership and had 190,919 miles. It was diagnosed as requiring 6 spark plugs and 5 coils as one coil had been previously replaced. An oil change, brake fluid flush, coolant flush, throttle body service and serpentine belt were replaced for a total of $1687.61. After the customer left, they called the Quick Lane manager several hours later and reported that the engine was misfiring.  The customer took the vehicle to 2 different repair facilities in North Georgia and the Quick Lane manager refunded him his initial diagnostic charge of $75.00(normally $150.00). The customer then took his vehicle to a dealership in Arkansas and it was reported that some plugs showed arcing.  History revealed that aftermarket coils had been used and I refunded the customer an additional $969.74 that I paid directly to his dealership for a total of $1044.74.  This dealership is the one that pointed out to the customer that his engine cover was missing which is an appearance piece and has no functionality.  Upon notification of the missing cover, we searched the service areas for a cover and did not find one and cannot confirm there was one present at the time of repair however, as of 9:48 this morning, we have ordered a new cover and expect it to arrive tomorrow on our parts shipment.  Mr. ****** was left a voicemail indicating this.

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