Complaints

This profile includes complaints for My Airbags's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  My Airbags

  1707 Enterprise Dr Buford, GA 30518

• 

  My Airbags

  1707 Enterprise Dr Ste D Buford, GA 30518-8205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my airbag module in for repair per the 100% guarantee they would wipe it clean of codes and data. It was showing code b0051. The item arrived to them, they say they repaired and sent it back. I received, installed per the instructions and the light remained on. I took the vehicle to a mechanic who scanned it and they found the same code showing and advised the module was not reset. I contacted the company and they want me to send them my part again for them to try again. Im not doing that because it should have been completed the first time. There refund policy states if I believe the module was not reset they will provide a refund for invoice total. I have yet to receive it and have had to file a claim with ****** to try and recover my cost of repair that was not done.

  Business Response

  Date: 05/15/2025

  Dear Chase, 
  
  We regret that your experience with MyAirbags did not meet your expectations. Your safety and satisfaction are our top priorities, and we take concerns like yours seriously.
  Our technician did complete a reset of your airbag module to its original factory condition. However, we understand your frustration and decision not to return the module for further service.

  We have issued a full refund of $94.73 on August 16, 2024, which should be reflected in your account.

  
  Thank you for your feedback. We hope youll give us another opportunity to serve you in the future and demonstrate the high standards we aim to uphold.

  Sincerely,
  ****
  Customer **************************start="4134" data-end="4137">MyAirbags

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20861860
  
  I am rejecting this response because:

  The business called and requested to ship them the defective seatbelts to them and and they will keep the seat belts to issue a refund for the service.

  Those seatbelts are mine and I will cant allow them to keep the seatbelts.

  I can ship them the seatbelts for **** days so they can do their research/investigation on their end why this may have happened but they cant keep them to issue a refund.
  
  Sincerely,
  
  *********************

  d hold the person in place.

  Business Response

  Date: 11/13/2023

  ********************* has been in communication with us. We have sent him two shipping labels to get the belts back in here for us to keep and we will issue a refund on them as he purchased replacement belts. Ersin has agreed. 

  Business Response

  Date: 11/16/2023

  You are welcome to send those belts back in, we did offer that to you on November 1st. The technician spoke with you over the phone on November 1st and advised for you to send them back and that we will send you a shipping label via email  for warranty work FREE of charge. You may use either label sent to you earlier this month as they are both active for the whole month of November. I will notate your account and let the technician know he can expect these units back in.

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20861860
  
  I am rejecting this response because:

  Those seatbelts were at the business property at the first place why they did not fix them at the first place and waited for the client to report the issue with the set belts. How do I know if this is not the case for every seat belt job they perform they just ship defective seat belts as if they were fixed to the clients.

  This is a safety violation and not something that should be disregarded and say sorry aha send it back I will fix it for free, no they had this opportunity and they did not do their due diligence.

  In this service line there should not be room for sorry this seatbelts supposed to save lives for that reason they violated this by shipping defective seat belts to the client. 

  I am not sure if the business understand the scale of the importance of shipping not QA'ed seat belts to a client.

  this is not acceptable.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 05/30/2024

  initial transaction was on Oct 18, 2023 Price paid for the service $233.06 Business committed to reset and reprogram the functionality of the seat belts I am disputing to this service because the seat belts are just released from lock state and not programmed so they can re-lock in case of an accident or crash I tried to work this with the business raised a support ticket made a video of the issue and they seem not to care much, they responded to my support ticket after 4-5 days MyAirbags.com order #********* I raised another BBB case for this issue (Nov 13, 2023, 1:36 PM #| ********) so I can get a refund for my order since they dont seem to care and able to really restore the functionality of the seat belts. At this point I already purchased new seat belts and installed on the vehicle since this was a safety concern and I did not want to risk myself and my family. They insisted to investigate this and keep the seat belts and I did not agree with keeping the seat belts. I shipped them the seat belts with a brief letter explaining the issue. They tried to charge me again to ship the items back and I did not agree, finally they shipped the items and once I tested them they were still the same were shipped without being QA'ed. I am no longer interested in working with the business to rectify this and I want to be refunded for the service.

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent My Airbags a driver side seatbelt to get fixed now they refused to tell me what is going on with it they keep hanging up the phone this part cost about 800 dollars new

  Business Response

  Date: 10/18/2023

  Good Morning. I do apologize for the experience. I do see you spoke with one of our representatives yesterday, ******** and was able to get answers. Please let us know if there is anything else we can do for you. 

• Initial Complaint

  Date:07/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am happy to have received a refund for what was paid to my AirBag for their services, however the replacement for my seat belts, and airbag module that have been lost has not been addressed other than them stating they have looked for a replacement at their company and were unable to find anything. The new replacement cost is $1,041.14 from the **** dealer. I realize what I sent was not new. However, I will need to replace them somehow, and will now need to buy new parts as I do not have anything to send to be fixed.

  I have sent MyAirbag the part numbers, and the invoice to their local **** Dealer : *******************************************. 

  I am open to a reasonable solution if there is another. At this point finding an equivalent broken product on **** or such and getting this as a payment from MyAirbag would be reasonable. 

  Business Response

  Date: 07/13/2023

  We do sincerely apologize for the experience with our company. The package was returned back to ******* but not to our company here in ******. It was delivered in *******, ** and signed by someone we do not know. We do apologize ***** mis-delivered this. We did check if we had some replacements, however, we do not. We went ahead and issued you a FULL refund. Please allow 2-5 business days to see the refund reflected back to your account. 

  Business Response

  Date: 07/25/2023

  With the return shipping insurance being opted out of on the customers behalf, we are unable to provide any reimbursement on replacement parts. Unfortunately, we have done all we can. We tried to source replacements and were not successful so we went ahead and fully refunded. I can also apply a $100 credit on your account which will not expire for any future service. Please call/email/text us when you would like to apply the credit.