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Business Profile

Bicycle Dealers

Act Bikes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bicycle Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2024

    Type:Order Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bike from them a year ago. Received the bike and was only able to ride it twice and then it stopped working. I was told by them to take it to a shop and they would send the parts. They would send the parts but would send the wrong parts. So I finally sent the bike back to them. Now they won't answer my calls or if they do answer there is all ways and excuse on the matter. I asked them to just send a refund back to me l. The bike was 1000 dollar and I keep getting the run around. I have emailed them so many times and they keep saying the same thing that they are waiting on parts but they all so let me know that the bike is no longer being made so I explained why would I want an electronic bike that I can not get the parts for and they just keep giving me the run around. So now I have no bike and no money. I don't know how else to handle this I have tried and I am not getting any results on this matter. They stopped answering my calls and emails. Then when I do get someone they give me more excuses on this matter. Please help on this issue.

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