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Business Profile

Boat Repair

Wuber Marine LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Boat arrived for diagnosis on 6/29, experiencing issues with stalling after running for over an hour. Upon dropping it off with Wuber, they were pleasantly nice during the initial drop-off and provided updates, which all seemed too good to be true. We assumed we could trust Wuber and that they would communicate honestly throughout the process. However, we were far from wrong. On 7/14, we received an invoice from ******************************** for $14k+...... due to an engine block crack that needed replacement. Seeing this, we decided it was best to part ways with the boat and accept our loss.I requested Wuber to provide an invoice for the diagnosis only, understanding that it included labor and parts. However, we were hit with a $786.83 invoice for a boat that was dead on arrival. We assume that because we didn't choose their $14k+ route, we are now stuck with the $786.83 invoice. We asked for the invoice to be revised on 7/14 since we were being charged for parts that did not fix the issue and were also double-charged for diagnosis repairs that were not related to the cracked engine block in any way. Since 7/14, we have requested a revised invoice that only includes diagnosis charges associated with the engine block. However, Wuber is silent to revise this and does not want to provide a solution.Since then, ******************************** has been charging us $30 daily without prior notice for these fees, which were not communicated when we initially dropped off the boat. As of 8/1, ******************************** is attempting to collect over $600+ in storage fees, along with the $786.83 from the initial invoice, totaling $1467.42. However, most ALL invoices are handled on Net 30 Day terms, but apparently, this is not Wuber Marine's policy (once again, we were not communicated or notified of their payment terms). ******************************** is now holding our boat hostage until we pay the ****** amount of $1467.42, along with the daily/weekly incurred fees.All we ask for is fairness.....

    Business Response

    Date: 08/22/2023

    ******** documents

Wuber Marine LLC is NOT a BBB Accredited Business.

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