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Business Profile

Car Wash

Tidal Wave Auto Spa

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • CO G

    Date: 04/12/2024

    I purchase my Lexus on the 15th of March 2024 . Onthe 18th of March I went to the Tidal wave auto spa in ****** ** due to he heavy pollen dust on my vehicle. The attendant at the machine told me that if I purchase the $12 wash I would get a whole month of unlimited wash. This was a special going on at the moment. I went back on the 3/20, 3/22, 3/25. After each ****** have to dry and vacuum the vehicle. On the 25th of March I noticed a few light scratches.i have been using Tidal auto spa for over 5 years. I have used the Buford branch previously and I had no issues. So I went to that branch on 3/28, 3/29 and 4/4/2024 @ 1230. After the wash I was drying the vehicle and I noticed my driver side rear rim was damaged. I went to the manager ******** and he told me that his video shows that I came in there with the wheel already damaged. The damage wheel is on the side of the rail and it is my rear wheel. It is damaged in two places. He refused to take ownership of the damaged wheel. I have only had the vehicle two weeks and I have only went to Tidal Wave Auto Spa two locations. I have a picture of my vehicle that was taken on the 3rd of April a day before I went and does not show any damage to my wheel. The only reason why I went so many times, was due to the pollen. The damage came from the device that pushes the vehicle. The attendant activated it while my rear wheel was not passed the point. I am making this assessment by the damage on the wheel. It truly hurts deep inside that I only have the vehicle 2 weeks and my vehicle is damaged, and the people who did it will not own up to it. On the 4th I called the main office to complain and I was told that the ******** has to make the decision. I also asked her to remove my credit card b/c I will not be returning.

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