Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very unprofessional, I do not recommend this place. They tried to overcharge me the first time and gave my appointment to someone else for the second visit without giving me a call or any kind of confirmation. After I was there asking what happened the " office manager " offered me to email me my records. Not a very good representation of that company. Basically not taking ownership and technically throwing me out. Don't waste your time and money at this office. You will be disappointed with their level of unprofessionalism.

  Business Response

  Date: 04/22/2024

  ***************, had an appointment scheduled on 04/11 at 8am. We sent multiple confirmation messages and patient didn't confirm appointment. ( Our appointment reminder go out 5 days prior to patients appointment) She didn't confirm or call to let us know if she was or was not planning on coming. When she showed up to the appointment on 4/11 at 8am, her appointment had already been removed from our scheduled due to non confirmation. We explained to her and showed her our messaged system where we didn't receive any confirmation from her and she was just very upset explaining (no eye contact whatsoever) that she didn't received an messages from us. In the past she had replied to our other messages and also replied back to them. 

  ***************, was not being "over charged" she simply was presented a treatment estimated and ended up being different at checkout (less than what was told at first) bc her treatment changed. She then said that we were trying to "overcharge" her bc she quoted a higher estimate in the back. 

   

  She was just not happy from the moment she walked in the office. 

   

  I have attached our messages that were sent to her to confirm and proof that she didn't confirm or reply to any of the appointment confirmation messages. 

• Initial Complaint

  Date:03/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Buford Family Dental regarding their unprofessional conduct and billing practices. My experience with their facility has been nothing short of frustrating and disappointing.As a new patient to Buford Family Dental, I sought a dental cleaning, confident that the service would be covered by my insurance, as confirmed by the staff. I made an appointment for my cleaning in October 2023. While the employees and the dental professionals were courteous during my visit, the subsequent interaction have been marred by inefficiency and poor communication.During my visit, I was informed of cavities that required filling, and ************************* assured me that another department would provide an estimate for necessary procedures. Despite multiple attempts to obtain this estimate, the office failed to follow up promptly. When I finally received the estimate, I was informed that my insurance did not cover the cost, contrary to what was initially communicated.Months later, when I was prepared to proceed with the fillings, I was blindsided by a bill of $78 without any explanation. Despite my repeated requests for clarification and an itemized statement, the office provided an unprofessional document that was difficult to decipher. After numerous email exchanges, they assured me that they would cover the balance, only to receive another bill via text for $38. Despite providing evidence of their commitment to cover the balance, the office has been unresponsive and continues to demand payment.Furthermore, the office attempted to schedule my appointment with a dentist who was out of network with my insurance, demonstrating lack of knowledge and disregard for my coverage. Subsequent attempts to reschedule have been met with further complications and lack of transparency.I am highly disappointed with the level of service and unprofessionalism displayed by Buford Family Dental.Thank you for your attention to this matter.

  Business Response

  Date: 03/28/2024

  Hey ******,
  
  I hope you ard your family is safe and doing well.  I wanted to respond to the complaint (ID number ********* that was filed against "Buford Family Dental".  When I received this letter, I did some research on what was going on with the patient's billing and also to see why she was receiving an invoice.  
  
  
  Per patient's insurance, it is a copay plan. Patient has to pay a copay for anything dental-related services she gets done. All this could have been communicated with the patient clearly before we did any services if it was not done.  As a dental practice, we have taken care of all the balance that the patient had on her account at **********************.
  
  
  Our office did try to follow up with the patient, but we didn't get a hold of her to let her know what we found out from the insurance and also that we have taken care of the balance.
  
  
  Please let me know if there is anything else I can provide from our end. 
  
  
  Thanks so much!