Complaints

This profile includes complaints for La-Z-Boy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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La-Z-Boy has 10 locations, listed below.

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• 

  La-Z-Boy

  1810 Satellite Blvd Ste 300 att: Customer Service Buford, GA 30518-5063

• 

  La-Z-Boy

  835 Barrett Pkwy Kennesaw, GA 30144-4926

• 

  La-Z-Boy

  4551 Olde Perimeter Way Atlanta, GA 30346-1247

• 

  La-Z-Boy

  6321 Arbor Place Blvd Douglasville, GA 30135-7116

• 

  La-Z-Boy

  250 Horizon Dr Ste 199 Suwanee, GA 30024-3171

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coupons were offered for merchandise from Lazy Boy store in *******, **. , Nowhere in the ad was a mention of it not being valid on sale and/or clearance merchandise. Virtually everything in the store, especially recliners which is what we were interested in, had sale prices on. We were not able to use the $50.00 coupon.I feel that this constitutes a deceptive practice with the intent of bringing people in the store and not honoring the ad.

  Business Response

  Date: 05/09/2023

  Complaint ID ******** has been filed against the incorrect business. The business that this complaint has been filed against does not operate in the *******, ** area. All locations are independently owned and operated. The business associated with this complaint only operates in the Atlanta, ** vicinity. Please remove this posting, and re-file with the correct dealership in your area. For more information for the proper dealership information, please call ************.Thank You.

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When moving into a new apartment in January of 2019 we purchased 2 new reclining chairs, & a 3 seater leather settee. We were told that the settee was solid leather except for the back, & sides. We also purchased a 7 year extended warranty to protect our investment. Here we are 4 years later & we noticed that on 1 of the side of the cushion that the material has started to peel off, and there was a line on the left ***** *********** had penetrated the material. We contacted ******* who contacted the warranty company. After 3 weeks ,& a couple of calls a technician showed up. He took pictures, said that it was an easy fix. We have now found out that the warranty company will not fix the cushion as they are saying that the material is not leather which we were told that it was. We have contacted the store several times & talked to the manager who has sided with the warranty company. This is why I have contacted you. If a company has stoop to this level to sell a piece of furniture, & misrepresent the material that is in this product I think that it is disgusting. I will do what is humanly possible to expose the business practices of both companies concerned.

  Business Response

  Date: 05/02/2023

  Complaint ID ******** has been filed against the incorrect business. The business that this complaint has been filed against does not operate in the ******, ** ( ******) area. The business associated with this complaint only operates in the Atlanta, ** ( *** ) vicinity. Please remove this posting, and re-file with the correct dealership in your area. For more information for the proper dealership information, please call ************.Thank You.

• Initial Complaint

  Date:04/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19983134
  
  I am rejecting this response because: this claim is FALSE. I was contacted by **** on 4/27 as a FOLLOW-UP from when the service tech visited on 4/19 to review and document my concerns of my sofa and loveseat. 

  I was informed by **** that the furniture will have to be removed from my home to repair. Per ****, the repair can take a few weeks, including parts delivery. I expressed concern that I and my family will not have anywhere to sit. **** stated that he will have to contact the shop manager to confirm if the parts can be ordered 1st and if one piece can be taken out the home one at a time.  I was expecting a follow-up call from **** the next day. As of 5/5, I have not heard back from *********

  
  Sincerely,
  
  *************************

  copy of the report. **** informed me that if I don't hear anything within 3 days from the local La-Z-Boy call center, he suggested that I should contact them. **** stated the contact person name is **** (the manager), who should be in touch with me regarding next steps. On 4/21, I contacted the call center again and this time spoke to ****. He stated that the documented information was entered in the system Friday and that **** would be in touch with me tomorrow 4/22. I did not receive a phone call from ****. On 4/25, I contacted the call center again and spoke to **** again. He stated that **** was out to lunch and that he would be calling me today, early afternoon. As of today (4/25), no phone call from **** (or anyone else) to address my concerns. This is very disappointing and frustrating to INVEST my hard-earned money into a brand that I thought was top-quality only to be blown off by the La-Z-Boy staff who would not acknowledge my concerns as a customer.

  Business Response

  Date: 05/04/2023

  Customer was contacted [at home number] on 4/27/23 in  order to schedule service appointment.

  We have not heard from the customer as of 5/4/23 to do so.

  Business Response

  Date: 05/04/2023

  Service has now been scheduled. One of two products will be picked 5/9/23, serviced, and returned within an average of 1-2 weeks. At the point the first product has been serviced and returned, we will collect the 2nd of 2 for servicing. At that point, the final item will be returned to the residence, and both products made to meet or exceed manufacturing specifications.

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a new recliner that cost $3800. since the day of delivery it makes a clonking noise every time using, this is an electric recliner . I do not want a $3800 chair repaired when it's brand new company coming to pick up but charging us 30% restocking fee on their equipment.. To me this is totally unacceptable. All we want is a full refund All we want is a full refund

  Business Response

  Date: 04/25/2023

  Complaint ID ******** has been filed against the incorrect business. Each location is independently owned and operated. The business that this complaint has been filed against does not operate in the *************, ** area. The business associated with this complaint only operates in the Atlanta, GA vicinity. Please remove this posting, and re-file with the correct dealership in your area. For more information for the proper dealership information, please call ************.Thank You.

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please delete complaint. 
  
  at look terrible after about 1-3 months. I am really upset about their lack of customer satisfaction.

  Business Response

  Date: 04/14/2023

  Complaint ID ******** has been filed against the incorrect business. The business that this complaint has been filed against does not operate in the *********, ** area. The business associated with this complaint only operates in the Atlanta, GA vicinity. Please remove this posting, and re-file with the correct dealership in your area. For more information for the proper dealership information, please call ************.Thank You.

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution acceptable, I will file the complain under the correct store. Thank you for your asssistance. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/14/2023

  Complaint ID ******** has been filed against the incorrect business. The business that this complaint has been filed against does not operate in the ***********, **. area. The business associated with this complaint only operates in the Atlanta, GA vicinity. Please remove this posting, and re-file with the correct dealership in your area. For more information for the proper dealership information, please call ************.Thank You

• Initial Complaint

  Date:04/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered sofa there spent just about $5000. They've come to deliver a sofa 3 different times and it was destroyed before they even took it off the truck. Now we're into this about a year and 4 months. And I haven't seen nothing. I've tried calling lazy boy and they say I have to take the sofa.

  Business Response

  Date: 04/11/2023

  Complaint ID ******** has been filed against the incorrect business. The business that this complaint has been filed against does not operate in the *********, ** area. The business associated with this complaint only operates in the Atlanta, GA vicinity. Please remove this posting, and re-file with the correct dealership in your area. For more information for the proper dealership information, please call ************.Thank You.

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  instead of spending two or three hours on the phone, can they not provide the email address to resend??

  Business Response

  Date: 04/10/2023

  Complaint ID ******** has been filed against the incorrect business. You have selected a privately owned and operated business, not associated with the location you have made your purchase from. The business that this complaint has been filed against does not operate in ******. The business associated with this complaint only operates in the Atlanta, ** ( *** ) vicinity. Please remove this posting, and re-file with the correct dealership in your area. For more information for the proper dealership information, please call ************.Thank You.

  Business Response

  Date: 04/14/2023

  Complaint ID ******** has been filed against the incorrect business. The business that this complaint has been filed against does not operate in the Sicoumous, ** ( CANANDA ) area. The business associated with this complaint only operates in the Atlanta, ** ( *** ) vicinity. Please remove this posting, and re-file with the correct dealership in your area. For more information for the proper dealership information, please call ************.Thank You.

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a genuine leather couch recliner from Lazyboy approximately seven years ago. I wanted to have a couch that matched my two leather recliners that were purchased from the same store about fifteen years ago, that I was happy with. This couch started losing its color on the seat portion within two to three years, and now there are huge holes on one side of the couch. I tried repairing it with patches, but the holes keep coming back. The material deteriorated beyond repair. I did call ******* a few years ago to issue the complaint, but they refused to do anything.

  Business Response

  Date: 04/04/2023

  Complaint ID ******** has been filed against the incorrect business. The business that this complaint has been filed against does not operate in the ************ area. The business associated with this complaint only operates in the Atlanta, ** vicinity. Please remove this posting, and re-file with the correct dealership in your area. For more information for the proper dealership information, please call ************.Thank You.

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of chairs from lazyboy on 04/21 at ***** ********** ********** location. I could not be more disappointed in the product. It took a year for the chair to be delivered and less than 10 months after delivery it broke. *************** plan is incredibly slow and mostly tries to find ways to avoid fixing issues. took 3 months to fix the motor, then they said the problem was the remote, and a month after a tech came out to fix it I get a call about how the part wasn't ordered and wasn't covered. The stitching looks terrible with visible gaps, the wood creaks and moans anytime someone sits in it, it hasn't worked half the time we have had it. Extremely poor build quality.

  Business Response

  Date: 04/01/2023

  Complaint ID ******** has been filed against the incorrect business. The business that this complaint has been filed against does not operate in the **********, ** area. The business associated with this complaint only operates in the Atlanta, ** vicinity. Please remove this posting, and re-file with the correct dealership in your area. For more information for the proper dealership information, please call ************.Thank You.