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Business Profile

Management Consultant

Invicta

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Management Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I email ************************************** invicta watches in reference to two watches I ordered, back on 10/03/22 in reference to not receiving 1 out of 2 watches I ordered from them. The 2nd watch never made it to my hands. The date of delivery was for 09/30/22 tracking# 1ZY20EZ6YW93494438 according to the provider the package was left at 3:49 pm. I called invicta customer service and was advised the investigation will take up to 30 days. It is now 11/16/22 and invicta gets back to me due to me calling them and asking them for the results. They advise the email will be going out. Which makes 13 days passed their 30 day investigation. Here is what the email from invicta states: (Dear Customer,, We are reaching out to you regarding the claim we filed on your behalf. The carrier has concluded its investigation, and unfortunately, your claim was denied.At this time, we will not be able to further assist. If you like you may contact your bank and advise of the non-receipt of your package.). At this time if I file a claim with my bank it wont be for the one watch that is missing, but for the 2 ordered that where charged as a single charge but then sent out in 2 separate packages. The watch in question is stock# ***** the price was $89.99. I feel Invicta is not taking into account the amount of watch I have purchased from them in the past. Furthermore, all I want is the watch to be replaced. But if invicta is not willing to take in account the amount of watch I have purchased from them in the past. Well I will move forward and file the dispute with my bank for the total amount. And as far as I am concern, they will never hear from me again.

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