Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against AutoNation Hyundai ******, located in ******, Georgia, due to ongoing mechanical issues with my Hyundai vehicle and continued poor customer service and miscommunication from both the dealership and Hyundai Motor America *************** vehicle was left in the care of AutoNation Hyundai ****** for over three months. Upon return, I immediately began experiencing electrical malfunctions that were not present prior to service. These include complete failure of the driver-side door controls, which no longer operate any of the windows or locks, and intermittent failure of the rear windows to roll up.Additionally, my vehicle continues to have a performance issue where it jolts when accelerating past *************************************************** exhaust system malfunction. This issue also started after the extended service period at the dealership.I contacted the dealership and was told by both a technician and service director to bring my vehicle in on a Saturday. However, upon arrival, nothing was done.This is now the second major issue Ive experienced with this dealership and the second time Ive been misled about their service expectations and support. I submitted a formal complaint directly to Hyundai Motor America, and despite multiple attempts to follow up, I have not received any meaningful response or assistance. Headquarters has been just as unhelpful.Desired Resolution:A full investigation into the service practices and communication failures at AutoNation Hyundai ****** Immediate diagnostics and repairs of the electrical and performance issues at no cost A guaranteed loaner vehicle provided for the duration of any future service A formal response and follow-up from Hyundai ************* regarding my previous complaint

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible experience once again negligence of this dealership is unreal. No oil in a car that went for service for an oil change. My car started to react on a highway almost causing 3 car collision because of no oil replaced in my car. Over 45 minutes driving a car with no oil due to holiday traffic and Im told that my car has no red flag sign so it will be OK. a licensed mechanic is telling me my life expectancy of my car has drastically decreased. A lawyer telling me I have a case to sue. Autonation is once again pretending they did nothing wrong. only offering to add more NEGATIVE EQUITY into a new loan as they did the first time in 2023 and a review below. Im not sure if Autonation is racist because Im a black woman. I feel as though they can take advantage of me. Im sure they not treat all their customers with such a distain and ignorance. I highly recommend everyone run away from this organization fast they are negligent, careless, and lack integrity. They didnt offer me an extended warranty repairs to my engine anything that would benefit the customer or put my mind at ease. This is fraudulent business practices.

• Initial Complaint

  Date:12/09/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a CPO 2020 ****** from this dealership in August, 2023. I was verbally told it had not been in an accident. I have driven 7000 miles since purchasing, and have had numerous problems indicating the car had been in an accident, in spite of paperwork from the dealer which said it had no problems. I decided to trade it and discovered it had been in a moderate front end collision according to Carfax. The cars value is at least $6000 less due to the accident that was not disclosed by ****** ********, used car sales manager. This is fraud. I attempted to resolve the issue through verbal in person negotiations with him. His offers were unacceptable, although he did admit he lied regarding the cars condition. I contacted the general manager, stating that I wanted my remaining loan paid off, and expected an offer in 5 business days. I was ignored. I want my remaining loan paid off. This will not make me whole, but will allow me to purchase a different car. I am prepared to do whatever is necessary, legally, to resolve this. The business has my supporting documents. They were given to ****** ********.

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase 9/23/2023; date of incident 08/15/2024, Due to a mechanical failure had vehicle towed to Dodge Ram dealership in ******** S.C. for diagnostic and repair. The dealership contacted my auto warranty provider, Endurance for approval of the work to be done but after 3 days Endurance replied with a denial because the odometer reading given on date of purchase of contract was now nearly 2500 miles less than the carfax reported amount. ********* stated that I needed to synchronize the odometer before honoring the service contract. After going to DMV and oil changing facility we learned the odometer was continually reversing the mileage reading, Endurance then dropped my service contract and refunded a small portion of my money. I have made a personal appearance, phone calls and e-mail dealership to re purchase their non-merchantable product as *** had declared it salvage,

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from the dealership 4 weeks ago. It is a Hyundai ******** 2024. Within 1800 miles my transmission goes out. After that I got on line and realized that this is pretty common with this transmission. It is also common for the second transmission to go out. I brought this to their attention and then they offered me a trade. I was willing to pay anything extra for an upgrade. With all of that said, they were only going to give me $41,000. For depreciation of my vehicle that I just paid them for. This is totally Hyundais fault but the dealership in this case was so wrong. I paid $47,400 and I should be paid $47,400 for a trade. The salesman continued to argue with us over this and even wanted us to finance some of it. We paid cash for this car and he knew that we did not want to finance. Then we asked the general manager what was going to happen to our car and he said that they would wholesale it. This is after he had already told us that putting in a second transmission would not lower our value. All I want is a buy back for my price that I paid. I would of upgraded to another car but not with the way that we were treated. Please help. This was at Hyundai Mall of Georgia AutoNation. We have also filed a case # with the Hyundai company. Thank you and I look forward to hearing from you.

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a car issue that Hyundai service reps are aware of but refuse to fix. On March 24, 2024, I took my car in to have the service team fix the check engine issue and the error Check-Charging-System error. They were unable to duplicate the errors, meaning they could not figure out what exactly was causing the issues. But they gave me a list of items that needed to be fixed at a costly $2,546.16. For a few weeks the car drove fine with no errors, until it didnt. On April 5th, 2024, I brought my car in for the same error messages, Check-Engine and Check-Charging-System. This time, I had fotos of the errors. Miraculously, they were able to duplicate the errors. I was told that their system now can see the errors that I was talking about and that the issue was resolved. At no cost. I get the same issue again! I bring the car back on May 3rd, 2024. This time, Im told its the car battery. Not the battery in the engine but the hybrid battery but they can not change it because the hybrid battery is running at 40 percent. I was also told that the battery in question is under warranty but the battery has to under perform at a lesser percentage in order for them to change it. This is insane. The battery is underperforming and I showed them pictures of the errors that the battery is causing. I explained to *************************** ( Service Advisor 8691) that this issue is causing me a potential issue with emissions because with the check engine light on, I can not get an emissions test until the error is fixed. This is a legal issue they are causing me with the state. Also when I get the errors, while driving, I'm inconvenienced , I have to pull over, turn off the car, turn it back on again because the car does not accelerate properly when these error occur.I need my battery changed. I need it done now. I paid Hyundai $2,500. I expect for my car to run and run well. I do not want to hash this out in court. I only want my car fixed.

• Initial Complaint

  Date:05/02/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 9th 2023, I took my daughter to purchase her 1st car with her own money as she was going off to college and would need to drive back and forth from school to her base once a month. She found a car she liked and we went on with the process of getting her qualified with the finance representative *****************************. Well **** states that my daughter dose not have credit and her payments would be high and that me as a cosigner will help her with the lower payments she wanted and could afford. I expressed that I didn't want to be a cosigner because I dont want to be reposnsible for a car thats not mine nore am I the one making payments for. I also stated that I don't want to have another car in my name. **** stated that car was not in my name and would be registered to my daughter. Well reluctantly, I cosigned. In filling out the key pad with my signature I asked why was my name first, **** stated because I'm the cosigner and we ran my credit for the loan, therefore I had to go first. Come to find out they registered the car in my name and will not resubmit the paperwork to the State and have my daughter as the registered owner. The loan company is stating there's nothing they can do and I will need to refinance the car to my daughter's name. Now there's tickets in my name due to her driving, my credit score has drastically decreased due to the loan and the dealership will do nothing about rectifying the situation. I called **** and he tried to play games as if he explained to me why the car was registered in my name. I would have not agred to cosign if I new they would put me down as the owner, and put a child who just turned 18 as the cosigner, she had no credit ro cosign. I will be seeking legal action due to this matter. He was misleading and fraudulent just to get a sale. TRUST, I WILL NOT LET THIS GO. I PROMISE TO GOD ON THAT!!!!!

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/23/24 I put $3,000 down payment on a used 2014 Hyundai, Sonata that came with an extended warranty. 2 weeks after having the vehicle (3/11/24) the check engine light came on, and the car cut off. The vehicle would not start back up. I informed the dealership immediately of the issue, and had the vehicle towed to them. The cost of the vehicle was only $8,000. They are telling me that the issue is a bad battery cell in the hybrid battery, and it would be a repair cost of $12,000. The service woman that contacted me states that they would work on putting me into a different vehicle since the repair cost is more than the vehicle is worth, and because the extended warranty is not paying due to dealership refusing to break the battery apart like they were requesting. We both agreed that the battery cell should have been inspected prior to selling the vehicle. I have not had the car since I returned it, and have not had any transportation. They did not have a loaner to put me in, they stated they would switch me into another vehicle, and have not done so. I sent numerous messages and emails trying to see if there was an ETA on getting me into a different vehicle and if there was something that can be done about getting me in a car. I contacted the car finance company that I financed the car from and they informed me to just return the vehicle seeing how I have not made any payments yet. When I asked for my money back they stopped communication and have not reached back out. If they aren't going to fix the vehicle that should have been inspected for the bad cell, then I would just like my money back.

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to purchase a used vehicle from the dealership on 10/3/2023 and picked it up on 10/6/2023. I was told that as part of the AutoNation used car experience that all vehicles go through an extensive multi-point inspection and that everything was "tip top" and looked great. On final purchase I was told that the vehicle came with a 90 day vehicle protection warranty.On 12/29/2023 the brakes on the vehicle nearly failed as the right rear rotor began to grind and seize. The vehicle needed a new set of calipers as well as rotors and brake pads.When I called the dealership I was told to call AutoNation Vehicle Protection for which they did not have the number and to ****** it. When I did call, AutoNation Vehicle Protection had no record of me or my vehicle. When I called back to the dealership I was told to leave a message with finance so they could check on this indiscretion. They never returned my call.It is obvious that the vehicle was either not inspected or that the brakes were not part of the "multi-point" inspection that AutoNation was very proud to boast. I have owned this vehicle for around **** miles and under 90 days.Without brakes I had no choice but to have the repairs done at the nearest place, and outside of any warranty or protection program that *** or *** not actually exist. I feel that I was misled as to the current condition of the vehicle and that it was not properly inspected.

  Customer Answer

  Date: 01/05/2024

  Attachment of receipt for repair work of $1,068.45

• Initial Complaint

  Date:12/23/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had taken my vehicle in for service and had requested that the tires not be rotated but they were anyway. They were off balance and I had to take the car back in for an adjustment. Upon my arrival there were two advisers at the desk, eating and the woman in particular looked kind of annoyed that I was there. I asked to speak with anyone that wasnt eating and the manager, ****** came out asking what was going on? The woman told him and he walks by me and rudely says they are allowed to eat and l said they are not. He then proceeds to go in on me, saying youre unprofessional by not continuing a conversation with him, yet Im not the one working there but a customer. He said I had an attitude because I didnt want anyone helping me that was eating their lunch. I dont get where all the aggression from him came from. He then proceeded to tell me they didnt have to serve me (again my tires were rotated and werent supposed to be) and I could back my vehicle out of the service area. I dont know if its because of my *** or race that made him feel like I had an attitude. I will not be back there and I believe ****************** to take some customer service etiquette classes especially since he is in a leadership position, the courses or coaching may or may not help. His behavior and comments were highly inappropriate and offensive.