Reviews

Review Details

• Review fromColleen M

  Date: 04/16/2025

  1 star
  We have been reaching out to this dealership for over a month (*** **** who we have been talking too) - we bought a car and sold it. We bought 2 service contracts and trying to cancel them and no one will help us they told us over a month ago they had a lot of employees quit so thats the hold up on canceling the service contracts. Well its been over a month and still no cancelation of contracts, cant reach anyone bc there voicemails are disabled , and no one returns emails. We would like an email with a update or phone call. We no longer live in ** so we cant go in person . Also when we call the dealership no one will help you or give you the run around and have no idea what youre talking about- it almost seems like a scam.

• Review fromJohn W

  Date: 08/29/2024

  5 stars
  Great place to work or purchase! Highly recommend to friends and family!!*Ask for **** ****

  Mall of Georgia Chrysler Dodge Jeep

  Date: 09/05/2024

  Thanks for the fantastic recommendation! We're glad to hear you had a great experience. ***************** is definitely a great choicehe'll take good care of anyone who comes in. We appreciate your support and look forward to seeing you again!

• Review fromEJ N

  Date: 08/03/2023

  1 star
  From a service perspective, their service department is absolutely horrific. I was finally fed up with them when I brought my Jeep back in to have the check engine light inspected again. When I left the previous time, the light was still on. But I was too busy to stay and have them re-check it at that moment. This time when I asked them to deal with the engine light, they said they would need to charge me $189 for a diagnostic fee, even though I paid them a few weeks earlier to deal with it. They claimed they did not have a diagnostic order on any previous tickets. So reluctantly, I relented. Two hours later, they call to tell me that there is a cam shaft code coming up, and they need to spend another 3 hours to figure out what the issue is, which will cost me another $189 per hour. A total of $756 just to tell me why the check engine light is still on, after having my car serviced there a few weeks prior.I refused to be hassled any more by ********, my "service advisor". I picked up my Jeep, paid the original $189 diagnostic fee, and refused to pay the additional "miscellaneous and disposal fees". I then took my Jeep to another automotive technician a few miles away, who only charged me $200 to figure out what was wrong with the car, and to rectify the issue. He also replaced a dead light-bulb and rear windshield wiper blade, free of charge. Moreover, according to the new technician, the issue with the camshaft was due to someone damaging the harness during previous maintenance. Since the Mall of Georgia *********************** was the only one to work on that vehicle in 3 years, I'm assuming it was them. When I called to sort that out with Mall of Georgia Jeep, I was blatantly disrespected and hung up on. If you value your respect and your money, stay away from Mall of Georgia Chrysler Dodge Jeep service department!

  Mall of Georgia Chrysler Dodge Jeep

  Date: 09/05/2024

  Dear ******************* I want to sincerely apologize for the experience youve had with our service department. Your feedback is incredibly important to us, and Im truly sorry to hear about the frustrations you faced regarding the diagnostic fees and the handling of your Jeep. Its never our intention to make our customers feel disrespected or undervalued.I understand how inconvenient it must have been to deal with the check engine light issue again, especially after your previous visit. I appreciate you bringing these concerns to our attention, and I will ensure that they are addressed with our team to improve our processes and communication.We genuinely value your business and want to make things right. If youre open to it, I would love the opportunity to discuss this further and see how we can regain your trust. Please feel free to reach out to ********************************* directly at ************. Thank you for your understanding, and I hope to hear from you soon.Best regards, Mall of Georgia Chrysler Dodge Jeep

• Review fromShawanda C

  Date: 12/09/2022

  1 star
  Bought 2 vehicles from here in April by October one car needed wheel bearings the other needed wheel bearings and Cadillac converter and Ive been paying the car payment for vehicles I cant drive this place should be shut down for selling lemons this is a horrible feeling I cant stop crying Im for two vehicles and now Im waiting for them to fix the other with Cadillac converter and wheel bearings and getting calls about warranty wont cover Ive only had the car 5 mths mr *** the manager called about my first vehicle now with the 2nd vehicle with more problems Boi response yet I also had to pay the 100$ deductible for the fix in 1st car as well as car payment and insurance I need answers I need the bbb to help before contacting my lawyer

  Mall of Georgia Chrysler Dodge Jeep

  Date: 09/05/2024

  We are truly sorry to hear about your experience and the issues you've faced with both vehicles. I can only imagine how frustrating and upsetting this situation must be for you. Please know that I sincerely apologize for the inconvenience and stress this has caused. I wish you the best in getting everything resolved, and I hope you find a satisfactory solution soon.