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Business Profile

Retail Shoes

Cadeaume.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for Cadeaume.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cadeaume.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/11/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order # *****. I ordered two pairs of tennis shoes from this website on July 1 2023 for a total of $343.78. The order has been shipping for over a week now with no tracking information provided. I have attempted to contact this company for shipping details and the email they provided is not functional. I have also attempted to contact them via phone and have not been able to speak with anyone. I am seeking a full refund or delivery of the products I ordered.

    • Initial Complaint

      Date:01/08/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company should be shut down. They are a scam. My son ordered a pair of shoes from this website for $200.00. I immediately sent them a message to cancel my order. They sent an email back saying it was cancelled and my money was returned to my card. The next day I checked my account and the money is not on the card but they took an additional $44.00 out my account. I want my money back and MORE!!

    • Initial Complaint

      Date:12/13/2022

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on 12-3-22, charged for item on 12-5-22, was told it shipped, have not received item as of 12-13-22 & cannot get any tracking information or response from company.

    • Initial Complaint

      Date:12/12/2022

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Thursday, December 8th I made an online purchase of $170 at Cadeaume.com. The order was set as payments through Affirm.com. I have made multiple attempts to contact the retailer in regards to my order/shipment of my order as I paid extra for Express Delivery and the item has not yet shipped. No one answers my emails, nor does anyone answer my online chats on the retailer's website. Through research, I have learned that the company does not communicate, is unreachable, and often does not fulfill orders. I would like to talk to a person about canceling my order. I have also reached out to the BBB of Metro Atlanta with this same information. Any assistance would be greatly appreciated.

    • Initial Complaint

      Date:08/30/2022

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered some **** vapormax gym shoes online. Company looked / looks legit and states they are in *******. There is NOTHING authentic about these shoes. I own a real pair I was looking to replace. No tongue tag, no **** insoles.wrong laces. Was supposed to be black and are navy. Glue dripping between the shoe and sole. Dont fit- loyal **** customer. Not even close to being authentic. No phones answered, no emails returned fraudulent company

    • Initial Complaint

      Date:08/29/2022

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August ******* I made a purchase in the amount of ****** for some Lebron sneakers, I received an order # C- ***** after a couple of weeks went by I went to aquire about my purchase and when will I receive it. When I looked on line it says it's been shipped no other info was provided. When I sent an email asking when will I receive my shipment. I was sent an email that said what was chosen was no longer in stock and gave me the option of choosing another product or receiving a refund I chose the refund. Now when I try to contact them at [email protected] and telephone ************ the telephone number provided is not in service and can nolonger send emails to address that was provided. I also tried to chat online but kept giving me the run around with automated response asking for order number and when o provide order number it tells me it's been shipped

    Cadeaume.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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