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Business Profile

Roofing Contractors

BD Roofing & Paving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have a leak on our roof and we contacted our roofing company because we have a 5 year warranty. They said that it was storm damage so it was not covered in the warranty. We contacted a third party company to verify the condition of the roof and the third party company told ** it was not storm damage and that our roofer was lying to **. They informed ** that we should file a report with the BBB to get help in this situation because our roofer is not being honest and does not want to do the job of fixing their work as per the warranty.

    Customer Answer

    Date: 06/08/2023

     
    Complaint: 20042558

    I am rejecting this response because:

    In the document the warranty is stated as "All work is guarantee for five years from date of completion if any rework needs to be done in the five-year guarantee time will be done at no charge to owner after five years the lowest maintenance fee will be charged to him after that"

    It has yet to be 5 years and we had a third party help us take a look that directed us to resolve the issue through the BBB, who said that it should be covered by the warranty.

    They specifically mentioned, in fact, that it was not storm damage and that's why resolving this issue through the BBB would be the best course of action. To uphold the warranty in writing, it would have to be over 5 years from the date that the job was done for our property to not be covered, it has not been 5 years yet so the repair should have been done when we first requested. We have read through the businesses response and came up with the same conclusion still that the business did not address the 5 year warranty in writing that would cover this issue. 


    Sincerely,
    *******************

    Customer Answer

    Date: 06/21/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

    Regards,

    *******************

BD Roofing & Paving is NOT a BBB Accredited Business.

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