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Business Profile

RV Services

Blue Compass RV North Atlanta

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    mar 25, 2024 took my rv in to this service center as it was approved by ******** and we had to get another opinion. They were only suppose to supply the manufacturer with an estimate on the damages. I told them not to do any repairs on it I have the emails from the dealer and Keystone where I told them not to do any repairs. I also have the text messages from the dealer telling that they would not do anything until they heard back from me. He also told text in the text message that they would be butting it in the boneyard and if it became a problem then he would contact me to have it removed. 6 months later I get a call telling me they did the repairs that Keystone told them to do with no permission from me to do anything as I said I was not taking it back. It has leaked through the roof from the day we got it and ran down the walls for over a year. when we took it in to them and opened one of the slide outs water ran out of it inside the rv all the way across the floor which meant the entire slide out floor was full of water. the dealer and ******** felt it was ok not to repair the rotted wood in the walls and the slide out and I was not taking back, mold was growing on the cabinets which they would touch. the mobile tech had been out 6 times and could not find the leak, It leaked in the roof enough to crack the roof framing which means the walls are toast also. I asked who told them to touch it got no answer other come down and take a look at it. then a few weeks later while I am out of state this unprofessional company calls me at 5:40pm after close of business telling I had to get it out and I was being charge ***** a day starting that day. I called and ask for the corporate office number and was told no that he would pass it along, 5 days later and no call. I would advise everyone not to trust this dealership. Hopefully they will try and call me a liar and then I will upload all the texted and phone recordings I have. I will be uploading everything to you tube.

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