Reviews

Review Details

• Review fromMARY ANN F

  Date: 09/11/2024

  1 star

  MARY ANN F

  Date: 09/11/2024

  I will never purchase another Viking appliance again. Despite the insanely high price-tag, they do not stand behind their products and are uncaring about potential safety issues. I'm writing about my 5 Series Model RVRF3361SS2 fridge with bottom freezer. After only six years the freezer handle disengaged and threw me back against my center island bruising my back. Thank goodness this didn't result in an injury that required medical attention but it certainly hurt! Unfortunately I didn't document the bruise on my back appropriately because the risk assessment department rejected my request for a repair saying the fridge only had a one year warranty and I had no proof I was injured. This is a safety issue. The least they could do was cover the repair. They refused so now I feel compelled to warn consumers that Viking products and not only over-priced, they are unsafe.

  Viking Appliance

  Date: 09/12/2024

  Dear **** ***,Thank you for contacting Middleby Residential regarding the issue with your Viking appliance. We understand your frustration and apologize for any inconvenience.While our warranty, like all warranty covers repairs within a specific timeframe, it appears your unit was purchased in 2018, and the warranty expired in 2019. We understand the importance of a functioning appliance and would be happy to provide you with a service provider to give you quote for a repair.If you need assistance finding a qualified service provider, please let your customer care agent know. She can help you locate options in your area.We appreciate your understanding, unfortunately, we cannot assist any further with the repair.Sincerely,Middleby Residential

• Review fromCathy Gillilan

  Date: 04/10/2024

  1 star

  Cathy Gillilan

  Date: 04/10/2024

  We own all the appliances and so Thing is wrong with everyone of them. Closest repair place 1 1/3 hours away and they dont want to work on them. They say they are not good appliances and they have to do repair over and over on same thing waste of $30,000 !!!

  Viking Appliance

  Date: 04/19/2024

  Thank you for your review, we are sorry for the issue you have encountered with your Viking appliance. Please contact our customer service department at ************ option 3 for assistance with a service provider. Sincerely, Middleby Residential

• Review fromKimo P

  Date: 01/24/2024

  1 star

  Kimo P

  Date: 01/24/2024

  3 year old Viking Refrigerator bursts into flame's I purchased a Viking refrigerator in September 2020, and I regret to say that it has been nothing short of a nightmare. Recently, the ice maker in my Viking refrigerator burst into flames, creating a hazardous situation in my kitchen. What's even more disappointing is Viking's response to this life-threatening issue.Firstly, the incident occurred just one year after the warranty expired, making me question the quality and safety of Viking's products. A refrigerator bursting into flames is not a minor malfunction, and it is outrageous that such a serious safety concern was not addressed within the standard warranty period.The real shock came when I reached out to Viking for assistance. Despite the obvious safety risk and the fact that this is a clear manufacturing defect, Viking refuses to take responsibility for the repair or initiate a recall. This lack of accountability is not only disappointing but downright dangerous.To add insult to injury, the cost of repairing the ice maker was a staggering $400.00. For a product that is barely a year out of warranty and poses a serious safety threat, I expected better customer support. ********************** contacted me through this platform stating that a customer service person would reach out to me, after spending hours up-loading their requested documents Viking email me and said "OUT OF WARRENTY", Viking's refusal to cover the repair cost is a clear indication of their disregard for customer safety and satisfaction.I strongly advise against purchasing any Viking appliances, especially their refrigerators, as they seem to prioritize profits over the safety and well-being of their customers. The lack of a recall for a product that has burst into flames is unacceptable, and I am appalled by Viking's negligence in handling this critical issue. Save yourself the trouble and potential danger look elsewhere for reliable and safe appliances.

  Viking Appliance

  Date: 01/29/2024

  Dear ****,We are incredibly sorry to hear about the incident with your Viking refrigerator and the serious safety concerns you raised. We understand your frustration, and we sincerely apologize for the experience you have had. Firstly, the safety of our customers is our top priority. A refrigerator with a thermos event is a critical issue, and we deeply regret that this happened in your home. While your unit is unfortunately outside of the standard warranty period, we want to assure you that we take such safety concerns very seriously. We recommend our customer to contact the company before they move forward with a repair to review for possible assistance; unfortunately, we cannot do it after the issue has been resolved. We thank you for your feedback and are glad to know the unit has been repaired and working as it should.Sincerely,Middleby Residential

• Review fromArthur C

  Date: 06/08/2023

  2 stars

  Arthur C

  Date: 06/08/2023

  Weve owned a Viking 4 burner range for 16 years. We use LP gas to fuel it. It worked fine for about 14 years and then began to leak gas. I called Viking for assistance and, because it is out of warranty, they refused to provide ANY advice or support. I then learned that NONE of our local appliance dealers carry or service Viking products anymore. I then hired a local independent appliance repair guy come out to diagnose and repair it. He charged $250 and could not find the leak. I had our local gas company send a technician out to find the location of the leak - it appeared to be the ranges regulator and one of the top burner valves. I replaced both and it still leaked gas. We gave up and are replacing the range with a better brand. We will NEVER buy Viking again.

  Viking Appliance

  Date: 06/09/2023

  Dear ******,Thank you for contacting Viking Range regarding your Viking appliance. We are sorry for the issue you have encountered and that we were not able to help you resolve it before you purchased another range. Please accept our apology.We are not sure who you spoke to at Viking, but we have a tech support team who is willing and happy to assist with troubleshooting issues with techs and consumers. We also have two authorized service providers for the **************. We are glad to know you did get 14 years of usage with no issues. Respectfully,Middleby Residential

• Review fromJeff h

  Date: 04/28/2023

  1 star

  Jeff h

  Date: 04/28/2023

  I purchased a Viking 7 ********** range. The broiler had to be replaced 2 times because the broiler would not light correctly and then fill the range full gas. Then after being replaced the second time it lights but the oven goes into a over temp lock out and removes all power to the oven. After the lock out all the top burners do not work correct. The flame can be set to high and it keeps sending spark to light. i have had 2 different service companies 5 tech, 7 service calls. They have replaced 1 control board, 2 broilers, 2 temp probes, 2 high limits, 6 burner covers and the only thing that has been fixed is that the broiler will light. i have not had a working oven since the day I had the unit installed. Don't buy Viking gas equipment it is not worth the money or trouble you are going to have to go through.

  Viking Appliance

  Date: 05/01/2023

  Thank you for your review, ****,

  We are sorry to learn of the issue you have encountered. This is not the experience we would like for our customer to have with their **********************. Nevertheless, we do see that due to the number of issues you had on the range a customer care is working on your behalf to replacing the unit. Please let us know if you have not been contacted regarding the matter.

  We will also reach out to the agent to ensure the issue is resolved in a timely manner.

  Sincerely, 
  

  Middleby Residential/ Viking Range