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Business Profile

Windows

House of Windows and Doors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a front door and installation from this company on the 20th January 2024. Upon completion the installation in early February 2024 we had numerous issues including the mis-alignment of the doors and large gaps through which there is visible daylight and airflow. We flagged these to the owner immediately who said the installers would return to address the problem. Through numerous visits over March and April they unable to fix the problem, and then claimed the issue stems from the front door being defective and warped. The installers advised i should contact the owner to ask for the door to be replaced.Upon contacting the owner he seemed initially open to replacing the door and asked us for measurements which we provided. He later changed his stance and advised he would not replace the door as it was installed several months ago. He said if the door was defective we should've contacted him sooner. Upon pointing out to him that we flagged issues with the door on the day of the install, he has since stopped communicating with us despite several attempts to contact and follow up with him.I have attached copies of the purchase invoice, pictures of the installation showing the gaps in the door, screenshots of messages from the owner where we raised the installation issues with him and followed up numerous times.

House of Windows and Doors is NOT a BBB Accredited Business.

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