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Business Profile

Windows

Window Concepts, Ltd.
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Window Concepts, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Window Concepts, Ltd. has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Ed L

      Date: 08/15/2023

      purchased a kitchen window from them. It arrived incorrectly from the quoted information. They installed it and were going to send out a technician to install the missing parts which would allow the window to open as it should have. They decided they could not install parts to make the window open (without a site visit). They said they needed to replace the entire window. Okay, I have been trying to get this to happen since December of 2022. Not a good experience at all just keep getting the run around. (This was their Buckhead branch)

    • Lori D

      Date: 04/30/2023

      We purchased replacement window sashes for our home. We requested a quote from Window Concepts in ******* and was referred to a sales **** ******************** He offered to do the installation, which we agreed to so that we would have no warranty issues later on. The windows came in about 6 weeks later as expected. Five out of 15 windows were damaged. We didn't discover the issues until we inspected closer after he had finished and been paid. We called the owner, *****************************, to explain our issue/concern. He told me he was just a distributer, he didn't have anything to do with installation, "who ever installed the windows should have inspected them first". He directed us to the salesman. When I let him know we used the salesman they recommended. His response was, "I didn't recommend anyone." I promptly let him know someone who answered the phone at Window Concepts recommended him and the invoice for the windows we paid for had Window Concepts at the top. This in COMPLETE CONTRAST to what they claim on the their website - " Delivering products CORRECT, COMPLETE ON-TIME and DAMAGE FREE." We went to the salesman/installer - sending an email with pictures and details of the issues. He pointed fingers at ******** indicating it was a warranty issue. He was slow to respond to emails and phone calls so I contacted ******** and explained the issues we were having. The owner wanted to blame the salesman, the salesman wanted to blame the manufacturer. ******** customer service was the only one to stand behind their product. They ordered replacements defective/damaged windows. 6 months after our initial order, we finally had what we paid for, custom windows, not damage windows. I would not recommend Window Concepts to anyone. I certainly understanding having to pay for custom windows up front. This leaves the buyers/homeowners at a substantial disadvantage when it comes to shoddy installation with suppliers that don't stand behind their product. I wouldn't wish this on anyone.

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