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Business Profile

Utility Trailers

Best Trailers & Supply
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Best Trailers & Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ******* trailer from Best Trailers on January **** for ~$9,300. On April ** I notified the dealer that one of the fenders had come loose from the trailer. The dealer said that this happens all the time and instructed me to contact the manufacturer, ******* Trailers. After some back and forth the manufacturer said that they would send some longer screws and caulk. I indicated that I would like to have the trailer repaired at a local shop. After asking multiple times they responded “ I understand but per management and the owner I can send you some longer screws and a tube of caulk.”. I would expect Best Trailers to offer better customer service and for ******* Trailers to honor the warranty and reimburse the local shop for repairs.

      Business Response

      Date: 06/12/2024

      the warranty is through ******* so we have to go by what they say for warranty. usually they require the trailer to come back to the factory or the original dealership for service work.  if there is a ******* dealership near the customer i would try to work that out with ******* to take it to one. that is the factory policy 

      but if the customer will bring the trailer to my shop i will be happy to the the warranty work for ******* and i will charge ******* for it. our office number is -*********** ask for joey 

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